Stephanie Smith

I am an outgoing, dedicated and open-minded individual. I pride myself on being an excellent communicator and a highly organised natural leader. I am passionate about everything I do and enjoy meeting new people, gaining new experiences and improving my skills.

Operations Manager/Senior Membership Advisor - Village Gym/Hotel Cardiff - Cardiff

(2022)

As Senior Membership Advisor my role is to provide professional development for my team supporting the Sales Manager. I set weekly, monthly, and quarterly goals based on the team's performance to date. I also generate KPI reports, tracking how well each individual achieves their daily targets. Other duties of my role include; engaging with potential and current members, touring the facilities and selling membership packages/offers, providing customer service to members and guests, dealing with member records, keeping the management aware of members' concerns, and assisting with the front desk and reception area.

As Operations

Managers I would oversee operational activities/events, hiring, training and management of employees, opening and closing of the facilities, one to ones with staff and providing a disciplinary process.

Duty Manager - Nuffield Health Club - Bridgend

(2021 - 2022)

Whilst working for Nuffield Health Bridgend I was keen to get back into full time work after the CoronaVirus. As duty manager I was in charge of the running of the health club, this included opening/closing, pool plant operations, ordering stock/supplies, banking, sales, membership and general operational duties, customer welfare including queries and complaints, managing staff, rotas and other managerial duties.

Store Assistant - Aldi

(2020 - 2022)

Temp. Due to the CoronaVirus Pandemic and financial circumstances I returned to work for Aldi. Please see previous job role/description below.

Sports assistant/Lifeguard and Casual ACEM (Assistant Customer Experience Manager) - Torfaen Leisure Trust

(2019 - 2020)

Whilst working as a Gym assistant in Torfaen Leisure Trust I was offered a change in position within the first year of working for the company. I became a sports assistant/lifeguard which consists of lifeguarding two pools and hydro slides, the set-up and take down of equipment for fitness sessions/activities that take place within the leisure centre, general maintenance and cleaning. I then took the role as a casual experience manager at the leisure centre.

Whilst undertaking this role I had to control the running of the centre, all departments. I provided the sports assistants with duties throughout the day and ensured that they were completed to a high standard. I dealt with any queries or complaints, took hourly pool water tests using my Pool Plant qualification.

Whilst on shift I was solely responsible for the safe, the day to day booking and set up of activities and other general duty manager responsibilities.

Gym assistant/Group Instructor - Torfaen Leisure Trust

(2018 - 2019)

As a Gym assistant/class instructor my duties were to ensure members knew how to use the equipment correctly and avoid injuries/accidents. I would carry out Gym inductions, instruct gym-based exercise and teach classes every day. I would also ensure that the Gym floor was clean and tidy at all times.

Store Assistant - Aldi

(2015-11 - 2018)

I previously worked in a busy Supermarket full time (over 40 hours per week.) My duties in the store would include greeting and serving customers, helping with enquiries, handling large amounts of cash and work stock on a regular basis while maintaining the presentation of the store. I would always ensure to help customers and colleagues to my best ability. The store is one of the busiest in Wales and in general a very fast paced environment.

Front Of House - Rising Sun Public House

(2013 - 2015)

I spent two years working part-time covering bar and waitress duties which included greeting restaurant customers, taking orders, serving food and taking payment for their meal. My other duties were to serve customers in the bar and to maintain the required stock levels.

Admin Assistant (temp) - Aqua Trader Ltd

(2012-06 - 2012-12)

• Responsible for researching and compiling CRM databases
• Researching company information online
• Data entry
• General Admin
• Phone and email enquiries

Application Agent (temp) - Yes Loans

(2010-03 - 2010-05)

Alongside college I worked on a temporary basis in a call centre environment handling inbound and outbound calls encouraging customers to fill out an online application to apply for loans and take payments.

Level 2 NVQ - Exercise and Fitness Instructing - Coleg Gwent (2013 - 2014)

Pontypool College (2008 - 2009)

GCSE - English - C; English Lit - C; Science - C; Art - B; R.E - B; German - D; Maths - C; Catering - D - Abersychan Comprehensive School (2003 - 2008)