Stephanie Summers

Compassionate, highly motivated and professional Customer Service, Administration and Care specialist with extensive experience across healthcare, financial services, government support and fast-paced customer service environments. Skilled in delivering exceptional customer care, handling sensitive situations with empathy and maintaining professionalism under pressure. Experienced in managing high volumes of inbound calls, administrative responsibilities and providing person-centred support to vulnerable individuals.

Alongside professional care experience, provided dedicated full-time support and care for a elderly grandmother for over five years after she became bed-bound, developing strong emotional resilience, patience, compassion and a deep understanding of individual care needs. Recognised for excellent communication skills, reliability, attention to detail and consistently exceeding performance expectations.

Receptionist / Personal Assistant & Customer Service Advisor - Message Direct

Act as the first point of contact for multiple businesses, delivering professional and personable customer service.

• Handle 200+ inbound calls daily while maintaining excellent accuracy and efficiency.
• Provide full receptionist and PA support including call screening, message handling and administrative duties.
• Accurately record and relay detailed client messages in a timely manner.
• Build strong relationships with clients through reliable and consistent service delivery.
• Adapt communication style effectively across different industries and customer needs.

Bereavement Support Advisor - Virgin Money Bank

Contract Role

• Supported customers and families through sensitive bereavement processes with empathy and professionalism.
• Managed account closures and financial administration accurately within strict compliance guidelines.
• Liaised confidently with solicitors, third parties and internal departments.
• Produced legal and sensitive documentation with a high level of accuracy.
• Exceeded performance targets in customer satisfaction, quality and productivity.

Attendance Allowance Advisor - Department for Work & Pensions (DWP)

(2023 - 2024)

• Guided customers through complex benefit applications and eligibility requirements.
• Handled sensitive conversations professionally while delivering clear and accurate advice.
• Resolved customer queries efficiently in a fast-paced contact centre environment.
• Maintained high standards of call quality and consistently achieved productivity targets.

Care Assistant - Akari Crofton Court Care Home

(2022 - 2023)

• Delivered high-quality person-centred care while supporting residents with dignity, respect and compassion.
• Assisted residents with personal care, mobility, daily routines and emotional wellbeing.
• Built trusting relationships with residents and families through kindness and attentive support.
• Worked effectively within a fast-paced healthcare environment while maintaining high care standards.
• Demonstrated patience, empathy and professionalism when supporting vulnerable individuals.

Care Assistant - Anderson's Nursing / Bupa / Barchester

(2019 - 2022)

• Provided compassionate, high-quality care and support to elderly and vulnerable individuals.
• Supported residents with personal care, medication prompts, mobility and emotional wellbeing.
• Maintained accurate records while following strict safeguarding and care procedures.
• Developed strong resilience, teamwork and problem-solving skills within demanding care environments.
• Consistently delivered person-centred support tailored to individual needs.

Family Caregiver - Personal Family Support

Over 5 Years

• Provided full-time care and emotional support for elderly grandmother after she became bed-bound.
• Assisted with personal care, washing, dressing, mobility support and daily living activities.
• Managed appointments, medication routines, companionship and ongoing wellbeing support.
• Demonstrated exceptional patience, compassion, reliability and emotional resilience while supporting complex care needs.
• Developed a deep understanding of person-centred care, dignity, safeguarding and supporting vulnerable individuals.
• Maintained excellent cleanliness and safety standards across the site.
• Demonstrated reliability, attention to detail and strong time management.