Stephen Green
A Marketing and Engagement Professional with experience in private, charity and membership roles. Loves building relationships across colleagues, departments, suppliers, customers and stakeholders.
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About
Engagement and communications professional with experience across charity, membership and commercial sectors. Skilled in building trusted relationships, supporting community engagement activity and working collaboratively with colleagues, partners and stakeholders. Experienced in communication, outreach, events and customer engagement, with a practical and personable approach focused on creating positive and inclusive experiences, encouraging participation and delivering meaningful outcomes.
Experience
Membership Development Manager at Essex Wildlife Trust (2022-08 – 2026-03)
Responsible for leading membership engagement activity and supporting positive relationships with members, partners, staff and volunteers across Essex Wildlife Trust's large and diverse membership base.
- Built and maintained positive relationships with members, partners and stakeholders, supporting engagement across a large membership community
- Developed resources and guidance to support staff and volunteers in delivering consistent and effective member engagement
- Supported outreach and engagement opportunities through events and external venues
- Worked collaboratively across teams and with external partners to support organisational objectives
- Improved internal processes and member communications to enhance service delivery and retention
Membership Manager (Contract) at Essex Wildlife Trust (2022-04 – 2022-08)
Key to the continued servicing of nearly 40,000 members, and joining Essex Wildlife Trust at a challenging time at the end of the pandemic, I took over responsibility for the day-to-day membership operations for the trust ensuring:
- Managed day-to-day engagement and support for members
- Responded to enquiries and resolved issues, supporting positive customer experiences
- Supported team transition to hybrid working while maintaining continuity of service
- Produced reporting and insight to support operational decision-making
Digital Marketing Officer (Contract) at The Utley Foundation - Music for Dementia (2021-09 – 2022-03)
- Stakeholder and strategic partner collaboration and engagement
- Created social media and digital content to support awareness and participation
- Maintained website content and supported digital campaigns across platforms
Marketing Manager (Contract) at Sudbury Neighbourhood Centre, Wembley (2021-01 – 2021-08)
Supported the relaunch and re-engagement of a community day centre for older adults following the pandemic, working closely with senior stakeholders, suppliers and partners to improve communication and community visibility.
- Worked collaboratively with trustees and senior leadership to support organisational objectives
- Coordinated communication and promotional materials to support community engagement
- Managed relationships with suppliers and external partners
- Created content and messaging to support awareness and participation
Marketing Executive at CCE Group Ltd (2017-11 – 2020-07)
A member of the senior management team, working alongside the company owner/MD. Managing key supplier and client relationships and helping to build new ones. Supporting relationship development across the hospitality sector.
- Exhibiting at trade shows, business meetings and client demonstrations
- Communication with key stakeholders
- Building awareness with local authorities and business community
Marketing Executive at Clarke International (2008-03 – 2017-10)
Managing the marketing for a major UK wholesaler of tools and equipment. Increasing engagement with potential dealers and distributors and supporting the sales team with tailored offers and materials. Building positive working relationships with suppliers and strategic partners through regular contact and sharing clear understanding of the company's goals.
Marketing Volunteer at Dementia Forward (2012 – 2022)
- Supported communication and engagement activity for a regional dementia charity
- Assisted with fundraising events, awareness activity and stakeholder engagement
- Delivered social media activity to support audience growth and community connection
Education
Diploma in Direct Marketing – Institute of Direct Marketing
NVQ Level 3 in Administration – London Chamber of Commerce and Industry
GCSE - 7 at C or above incl. Maths and English A Level in Economics
