Charles Coker

Relationship and stakeholder engagement professional with experience delivering employment, social value and business partnerships across local government and the private sector. Experienced in working collaboratively with employers, public sector organisations, NHS partners and community groups to create employment opportunities and improve outcomes for local people. Strong background in account management, business development, presentations, networking and partnership working, supported by commercial experience managing major client relationships worth millions of pounds.

Passionate about creating sustainable social impact through collaboration.

Employment Specialist, Connect to Work at Telford & Wrekin Council (2025-10 – Present)

Connect to Work is a supported employment programme helping residents with disabilities, health conditions and complex barriers to secure and sustain work.

• Develop personalised employment plans while coordinating support across partner agencies to achieve sustainable employment outcomes.
• Develop partnerships with employers, NHS services, local authorities and community organisations to create employment pathways for people facing barriers to work.
• Engage employers to identify recruitment needs while promoting inclusive recruitment practices and sustainable employment.
• Collaborate with health partners, social prescribers and voluntary organisations to deliver joined-up support aligned with wider social value objectives.
• Represent Connect to Work across networking events, business forums and stakeholder meetings, increasing awareness, generating referrals and creating employer partnerships.

EMEA Sales Director at Dwellworks Living (2025-04 – 2025-10)

Dwellworks Living provides global corporate housing and temporary living solutions for businesses and mobile employees.

• Led sales and market-development activity across EMEA, identifying new opportunities and expanding relationships with corporate, relocation and travel-management clients.
• Built and nurtured senior stakeholder relationships, representing the organisation at industry conferences, networking events and client meetings.
• Collaborated with supply chain, operations and wider teams to support seamless service delivery and client satisfaction.
• Used sales data, market trends and competitor insight to inform approach, forecasting and opportunity development.

Partner Account Manager - EMEA at SITU (2024-09 – 2025-02)

SITU is a serviced apartment booking agent serving corporate clients, relocation providers, travel agencies and insurers.

• Managed key partnerships and client relationships across EMEA, supporting account growth and service delivery.
• Led contract and commission negotiations, securing competitive terms and maintaining strong partner relationships.
• Oversaw strategic account planning and coordinated cross-functional collaboration to support client and partner outcomes.

Mobility Specialist at Aires Relocation (2022-03 – 2024-09)

Aires Relocation supports corporate relocation and mobility programmes for employees and their families.

• Managed approximately 400 services across 70 active moves at any one time, coordinating partners and communicating updates throughout the relocation journey.
• Delivered consultations to relocating employees, including VIP moves, providing calm, structured support through complex transitions.
• Achieved a quality assurance score above 90%, winning the Circle of Excellence award and ranking among the strongest new starters for quality.

Supply Chain Partner Manager, EMEA & APAC at Q Apartments (2021-01 – 2022-03)

Q Apartments operated serviced apartments in London and managed agency partners globally.

• Managed property partnerships across EMEA and APAC, including annual reviews, RFP pricing, partner sourcing and relationship management.
• Negotiated pricing and partnerships that contributed to winning an RFP worth approximately £2.5m in revenue.
• Opened new locations, sourced new property partners and trained reservations colleagues on destinations and partner arrangements.
• Handled escalations and complaints, balancing client, supplier and company interests to protect long-term relationships.

Client Manager at Clarendon Apartments (2018-05 – 2020-10)

Clarendon Apartments was an award-winning serviced apartment provider with a portfolio of 250 owned or leased London properties.

• Sole Client and Sales Manager, supported by a reservations team of four and involved in Senior Team and Board-level commercial discussions.
• Grew annual occupancy from 80.7% to 86.9%, increased RevPAR from £110 to £119 and grew leads by 9.8% between 2018 and 2019.
• Achieved the company's £9m 2019 revenue target, personally contributing £1.5m in new business and achieving 100% of monthly £120k sales targets.
• Led quarterly reviews with top clients, prepared reports, negotiated contracts and RFP terms, and represented the business at CHPA conferences in the US.
• Won supplier awards including Synergy Global Housing Best International Supplier and SilverDoor Team of the Year.

Senior Partner Account Manager / Client Account Manager at SilverDoor Serviced Apartments (2013-03 – 2018-05)

SilverDoor is a global serviced apartment agency specialising in corporate travel accommodation.

• Managed a property-partner portfolio worth more than £40m in annual revenue and delivered structured quarterly and annual partner reviews.
• Led a commission negotiation project across 1,400 operators worldwide, increasing average commission from 10% to 12%.
• Created Salesforce reports for partner and team performance, using data to support decision-making and relationship management.
• Acted as escalation point for client and supplier complaints, including negotiating the business out of a £20k potential loss.
• Created and led a new team focused on new business; won Employee of the Year and Company Ambassador awards in 2016.

Operations Manager and Personal Assistant at Uber London Apartments (2012-09 – 2013-03)

Recruitment Consultant at TRI Consulting (2012-06 – 2012-09)

Deputy Manager at The Draft House, Lordship Lane (2012-03 – 2012-05)

Assistant Manager at Geronimo Inns, The Prince Albert (2011-11 – 2012-03)

Assistant Manager at Brunning and Price (2006-09 – 2011-11)