Steve Chew

An experienced Change Professional with over 15 years of experience leading change governance, leading and maintaining mature, resilient, and flexible Change Management processes across Delivery Groups and Service Operations within governance frameworks. By applying proven change and transformation methodologies, can demonstrate practical knowledge by looking for ways to improve the service, deliver guidance and training wherever required, whilst building positive relationships with stakeholders, with effective communication, to ensure the Change process is adhered to correctly at all times, to minimise risk, reduce service disruptions, and support the live service.

Change Professional

• Leading the operational Change strategy across complex infrastructures such as cloud, networks, and ERP
• Regularly chairing Change Advisory Board (CAB) and undertaking necessary checks and reviews
• Ensuring correct governance and assurance of the Change Management process
• Assessment of risk to live services resulting from a Change
• Ensuring appropriate mitigations are in place before deployments
• Capturing and discussing all risks on the CAB with stakeholders and formally accepting them
• Scheduling changes appropriately and moving to live environment to maintain lower risk and safer implementation

Change Management Process Lead

• Standardised Change Management frameworks across multiple operational business units
• Improved the Change Management process while maintaining strict alignment with the overarching Change Policy
• Utilised Agile and Lean aligned principles to streamline processes
• Demonstrated flexibility without impacting governance requirements
• Undertaking trend analysis and service improvements
• Identifying possible wastage and vulnerabilities
• Led Technical Review meetings and Failed Change reviews
• Led Emergency Change Advisory Boards (ECABs)

Change Governance Specialist

• Utilised communication skills effectively to provide updates and guidance related to Change governance
• Built productive relationships across the Business organisation
• Eradicated resistance and reaffirmed the importance of the Change process
• Built sustainable processes within Change
• Influenced senior leaders
• Improved operations within complex organisations
• Recognised the importance of agile delivery and the balance needed to incorporate security and ISO compliance frameworks