Accomplished professional with extensive experience in customer service operational planning and team leadership
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Accomplished professional with extensive experience in customer service operational planning and team leadership across diverse sectors. Expertise in managing multi-functional teams, developing risk assessments, and ensuring compliance through meticulous auditing and quality assurance. Proven track record of enhancing customer satisfaction, optimizing processes, and delivering effective training programs.
Skilled in coordinating large-scale events, fostering stakeholder collaboration, and implementing innovative initiatives to improve operational efficiency.
Plans and Risk Assessments for large events, mitigating risk and improving safety. Strengthened stakeholder and partner working across BTP, MPS, NWR, TFL, Wembley. Delivered effective joint working for large-scale events through coordination and strategic planning.
Established best practices in National Young Offender Estate, improving operational effectiveness and staff engagement. Established a training and mentoring programme for staff that achieved recognition from Investors in People. Delivered training as a tutor and facilitator for SOTP and Thinking Skills at HMP Woodhill.
