Steve Muncaster

Experienced operational leader and customer-facing professional with over 24 years' experience within Surrey Police alongside recent contracts management experience within the construction sector. Skilled in resident engagement, stakeholder communication, safeguarding, conflict resolution, and coordinating works within occupied environments. Experienced in liaising with contractors, managing complaints, conducting assessments, and maintaining strong working relationships to ensure projects and operational objectives are delivered efficiently and professionally.

Calm, organised, and highly adaptable with excellent communication and problem-solving abilities.

Contracts Manager - Bardley Building Services - Self-Employed

(2022-12 - 2026-04)

Managed building projects from planning through to completion, ensuring works were delivered on time and to a high standard. Developed strong commercial awareness alongside excellent organisational and communication skills.

• Coordinated subcontractors, suppliers, schedules, and direct labour to maintain efficient project delivery.
• Liaised directly with clients and residents to manage expectations, provide updates, and resolve concerns professionally.
• Worked within occupied properties, maintaining clear communication throughout project delivery to minimise disruption.
• Coordinated appointments, contractor attendance, logistics, and project schedules.
• Conducted site visits and monitored project standards before, during, and after works.

Police Sergeant / Detective Sergeant / Temporary Inspector - Surrey Police

(1998-01 - 2022-12)

Progressed through a range of operational leadership and investigative roles during a 24-year policing career.

• Managed frontline teams and coordinated operational activity within fast-paced public-facing environments.
• Handled sensitive conversations, complaints, and safeguarding concerns professionally and empathetically.
• Built strong working relationships with partner agencies, members of the public, contractors, and external organisations.
• Conducted detailed assessments, investigations, risk management, and reporting while maintaining accurate records.
• Led responses to critical incidents and managed competing priorities under pressure.
• Worked closely with vulnerable individuals and families, maintaining professionalism and confidentiality.
• Demonstrated excellent communication, problem-solving, and conflict resolution skills.
• Passed the Inspector's Exam and regularly performed Temporary Inspector duties involving operational leadership and decision-making.
• Coordinated multi-agency operations and maintained effective stakeholder engagement.

Construction, Landscaping and General Building

(1998-01)

Prior to joining Surrey Police, worked within construction, landscaping, and general building.

• Bricklaying
• Groundwork
• Drainage
• Renovations
• Fencing
• Stud walling
• Suspended ceilings

O Level - English Literature O Level - English Language

Qualification - Bricklaying - City & Guilds