Steven Gill
Customer-focused professional with experience in fast-paced environments, skilled in communication, problem-solving, and building strong customer relationships
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About
An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results.
Strong ability to multi- task and prioritize, and able to organize, train and monitor teams.
Experience
Customer Service Advisor
Capita
July 2023 to October 2023
- Dealing with customer queries, providing advice and assistance
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction
- Handled high call volumes with accuracy and efficiency
- Accurately recording details of calls and issues on logging software
- Utilized product knowledge to resolve issues efficiently
- Resolving all enquires on first contact with the caller
- Identifying and escalating customer complaints
Customer Experience Assistant
William Hill-Smethwick
January 2022 to November 2022
- Greeting customers, taking money and accepting bets.
- Explaining odds and different ways of betting
- Using computerised systems to take bets and pay out winnings
- Making sure the satellite TV, video and digital display systems are working
- Keeping the shop clean and tidy and stocked with betting slips, pens and odds sheets
- Giving information about products like gaming machines
- Reporting any suspicious betting patterns or under-age gambling to the shop manager
- Handling any customer complaints.
- Being alert to any potential fraud, underage gambling or other illegal activity, and taking action to prevent it.
- Balancing takings after the shop closes for the day
Bartender The Stores Bar & Grill
August 2018 to March 2019
- Serving customers with a wide range of alcoholic beverages and also soft drinks.
- Adhering to the current smoking and alcohol licensing laws.
- Contributing to the smooth running of the bar area.
- keeping the pub area clean and tidy at all times.
- Working as part as a team to deliver maximum customer satisfaction. Providing a professional, friendly and courteous service to all customers.
- Beer barrel changing and stock replenishment. Taking out food from kitchen to customers table whenever needed and general cleaning duties.
Customer Service Advisor
DPD-Smethwick
May 2018 to July 2018
- Taking high volume of inbound calls dealing with and investigating all customer enquiries.
- Liaising with internal departments to track parcels.
- Re scheduling deliveries within the internal system.
- Providing customers with delivery status of their parcel(s).
- Supplying customers with evidence of delivery (POD).
- Carrying out thorough investigations for missing parcels and delivery disputes.
- Working closely with Drivers, Shift Managers and Operations Managers.
- Pro-actively problem solving, identifying issues, and taking accountability and ownership for resolving these.
Education
Level 3 in Business & Administration 2015
Level 2 in Business & Administration 2010
GCSEs 6 A-C 2007
