IT Support and M365 Engineer
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Seasoned IT Support and M365 Engineer with over 10 years' experience delivering robust IT and cloud solutions across government and defence. Proficient in Microsoft 365, Windows 11, endpoint management, identity solutions, and AV/UC platforms. Skilled in managing Azure environments, including AKS and hybrid cloud architectures.
Proven expertise in managing large-scale environments, device rollouts, and executive-level support. Strong communication and ITIL-aligned service delivery skills. Immediately available for contract or permanent roles.
•Cloud & Identity: Azure, Entra ID (Azure AD), Okta, SSO, MFA, Conditional Access.
•Operating Systems: Windows 10/11, MacOS, iOS, Android.
•Collaboration & Productivity: Microsoft 365 (Exchange Online, OneDrive, SharePoint), Google Workspace.
•Endpoint Management: Intune, SCCM, JAMF Pro, Autopilot, Apple Business MGR, WSUS, Application Patching,
•Collaboration & AV/UC: Microsoft Teams, Cisco Webex, Crestron, Polycom, Cisco TMS, Synergy Sky.
•Infrastructure: Active Directory, VMware/VDI, DNS, DHCP, VLANs, Cisco Meraki switches, Citrix.
•Security: PAM, SIEM, Endpoint Security, 2FA, Device Compliance, Firewall, Multilayer Network Security.
•Scripting & Tools: PowerShell, ServiceNow, CMDB, Azure Monitor, Log Analytics.
•Microsoft Certified: Azure Fundamentals (AZ-900)
•CompTIA A+
•City & Guilds Diploma: Support ICT Equipment & Systems
•In Progress: Azure Administrator (AZ-104), Cisco CCNA
