Sunita Nakade
Warehouse Operator
Hire this person
Send a job offer directly to this candidate
About
Reliable, detail-oriented, and physically fit professional with 15+ years of experience managing high-volume operations and teams. Skilled in process accuracy, quality monitoring, and delivering excellent service under pressure. Quick learner, flexible with shifts (day/night/weekends), and eager to contribute to a fast-paced warehouse, store, or production environment. Strong team player with a commitment to customer service excellence.
Experience
Assistant Manager – Insurance Operations at TATA CONSULTANCY SERVICES (2024-02 – 2026-03)
- Directed daily operations across multiple insurance lines, ensuring SLA and KPI success in a high-volume environment.
- Orchestrated 25+ global process transitions with zero disruption.
- Built a 20-person team, boosting productivity by 30% and reducing attrition.
- Implemented workflow improvements and quality checks to reduce escalations.
Team Leader at TATA CONSULTANCY SERVICES (2019-07 – 2024-02)
- Managed a frontline team, optimizing workload balance and sustaining performance under pressure.
- Introduced real-time dashboards, improving accuracy and customer satisfaction.
- Maintained strong client relationships through reliable service delivery.
Senior Process Associate & Quality Analyst at TATA CONSULTANCY SERVICES (2015-06 – 2019-07)
- Processed UK & US policies accurately, including renewals and endorsements.
- Conducted quality reviews and coaching to improve team performance.
- Produced actionable MIS insights for leadership decisions.
Senior Process Associate at EXL SERVICES.COM (2009-06 – 2015-05)
- Managed policy issuance, endorsements, and certificates of insurance for US-based clients.
- Instituted structured feedback loops, raising quality consistency across the team.
- Partnered with underwriters and brokers to streamline processes and accelerate turnaround times.
Senior Executive at Ujawala Associates (2005-07 – 2009-06)
- Handled renewals, premium collections, and customer communication with precision.
- Supported high-volume back-office documentation, ensuring accuracy and compliance.
Education
BSc (Hons) in Applied Chemistry
