Sunita Shukla

A polite individual with a friendly and professional approach to work who is keen to gain employment within administration . Able to deliver a high standard of customer care and keen to work as part of team. Thrive on working under pressure and always endeavour to complete given tasks in an orderly and professional manner.

I possess excellent interpersonal and communication skills with an adaptable and flexible attitude. I consider myself to be friendly and good natured, and relate easily to people from all walks of life.

Employment History

Nov 2021 – Jan 2022 Data Entry/Admin – Blue Arrow (Scot Rail)

• General admin duties
• Data entry via Microsoft Teams
• HR admin i.e. annual leave calculations, staff absence recording

Jun 2018 – Oct 2018 Inbound Customer Call Agent – Teleperformance

• Worked on the Quote Me Happy campaign
• Answering inbound and making outgoing calls on a daily basis
• Assisting customers with their problems
• Making and cancelling motor insurances for customers
• Using Citrix on a daily basis
• Processing or cancelling customer’s renewal.

Sep 2017 – Jan 2018 Inbound Customer Call Agent - Capita Scottish Power

• Negotiating with customers and solving their problems
• Answering incoming calls and making outgoing calls
• Dealing with cancellations and making policies for the customers
• Keep customers up to date with their scheduled appointments
• Making and cancelling appointments
• Using SAP and Einstein on daily basis

Sep 2016 – Dec 2016 Customer Sales Agent - Whirlpool/Disney

• Dealing with customer’s problem and resolving them
• Answering inbound calls
• Data entry
• Keep records updated
• Having knowledge of business products
• Inter-personal skills

May 2013 – Sep 2016 Self-Employed - Avon, Wembley London

• Dealing with customer’s problem and resolving them
• Data entry, invoicing crediting and chasing outstanding accounts
• Delivering their order to their house

July 2003 – Jul 2013 Customer Service Assistant - Oxfam, Wishaw

• Participating in the day-to-day running of the shop
• Keeping the shop and displays clean and tidy always
• Operating the till and accurately handling cash, cheques and credit/debit cards
• Serving and advising customers
• Stock replenishment

April 2005 – June 2006 Administration Assistant - Clydesdale Citizens Advice Bureau, Lanark

• Dealing with incoming and outgoing mails, entering data onto computer
• General office administration and reception work
• Dealing with customer issues as well as any other administrative tasks that arose within this busy setting
• Data entry, invoicing, crediting, chasing outstanding accounts

Education and Training

2019 Routes to Work South: Hospitality Course – First Aid, Customer Service and Food Hygiene

2014 FMS Training Recruitment – Medical Receptionist & First Aid

2014 Harriet Ellis Training & Recruitment Group - Dental Receptionist Qualification

2013 New Challenge Ltd NCFE level 1 Award in IT Skills

2004 Open University Modules in Environmental & Political Science