Suraj Sam

To secure a full time administrative position that will allow me to utilize my skills, training, and experience. Organized, dependable, hardworking individual with the experience, training, and motivation to meet your needs. My primary strengths are in sales, customer service, business development, problem solving, team management and marketing.

As a strong believer in attention to detail and efficiency. I will use my managerial, problem-solving, organizational and communication skills in an administrative position that will challenge me to continue learning and growing.

Sales Assistant - Penny Petroleum - Chirton Main Services, Front Street North Shields

(2023-01)

• Ensuring high levels of customer satisfaction through excellent sales service
• Maintaining outstanding store condition and visual merchandising standards
• Cleaning and restocking COSTA machine
• Maintaining a fully stocked store
• Ascertain customers' needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involve in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies policies and procedures

IT Administrator - Digital Common Service Centre - Gurdaspur, Punjab India

(2016-02 - 2022-10)

Self-motivated IT Manager Of Technical Services in the application of technology to business processes, with a background in the tele communications, knowledgeable in local area network installation and troubleshooting, proficient in the requirements, analysis, and design processes. Cross-functional experience includes management of system development and services in line with business operations.

• Good working knowledge of Microsoft Windows version 7, 8 and 10
• Operated, maintain and monitored accounting transactions in an excel spreadsheet
• Provided excellent customer service, IT support, troubleshooting to employees /vendors for proprietary software in a continuously-operating production environment. Performed diagnosis and troubleshooting of software and hardware at the IT Service Desk
• Successfully Wiped/partitioned/installed multiple operating systems, software's, and applications on Servers, Desktops, and Laptops
• Worked closely with contractors installing/maintaining fiber lines, fiber transceivers, POS systems, and conduit channels
• Good working knowledge of Microsoft Office applications including Word, PowerPoint, Excel, Visio and Project
• Good working knowledge of Windows Mobile, Android and Apple iOS devices
• Understanding of Office 365, preferably with experience of administrating Microsoft Teams, Exchange Online, Azure AD and troubleshooting OneDrive for Business
• Installed and tested new wireless infrastructure through Cisco enterprise grade access points and software
• Supporting an office environment with workstations, databases, department specific software and shared network storage
• Handled server administration and configuration for windows server 2002, 2008 and 2012
• Experience in contributing to and complying with ISO 27001
• Windows servers, Windows Active Directory Install, upgrade and configures network printing, directory structures, rights, security, software and files services
• Assisted company network admin with maintenance of server room (i.e. Sweeping/vacuuming to ensure a clean, dust-free environment)
• Ensuring the security of data, network access, and backup systems
• Identifying and acting on opportunities to improve and update software and systems
• Developing and implementing IT policy and best practice guides for the organization
• Identifying problematic areas and implementing strategic solutions in time
• Designing training programs and workshops for staff
• Conducting regular system audits. Running and sharing regular operation system reports with senior staff
• Professional interpersonal skills are essential when communicating in all forms including written, oral, email, telephone, and presentation
• Managing and reporting on the allocation of the IT budget
• Providing direction for IT team members
• Managing and maintaining relationships with third-party vendors for printers, infrastructure support, phones, and copiers

Customer Service Cashier - Digital Common Service Centre - Gurdaspur, Punjab India

(2013-01 - 2016-02)

Dedicated service worked proficiently in customer service and Point of Sale (POS) transactions and offered a positive, tolerant attitude and a flexible schedule. Worked independently and with others as a team. Worked in a position with a diverse staff and opportunities for advancement in management.

• Greeted and pleasantly interacted with customers and provided excellent customer service
• Maintained high standards of customer service during high-volume, fast-paced operations
• Built loyal clientele through friendly interactions and consistent appreciation
• Handled currency and credit transactions quickly and accurately
• Computed accurate sales prices for purchase transactions
• Followed safety procedures according to company policies and regulations
• Performed all position responsibilities accurately and in a timely manner
• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly

Master of Business Administration - MBA - Vinayaka Mission's Research Foundation (2014 - 2014)

Bachelor of Technology - B.TECH - Sri Sai Institute of Engineering and Technology (2011 - 2011)