Sales Assistant - Penny Petroleum - Chirton Main Services, Front Street North Shields
(2023-01)
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Cleaning and restocking COSTA machine
- Maintaining a fully stocked store
- Ascertain customers' needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies policies and procedures
IT Administrator - Digital Common Service Centre - Gurdaspur, Punjab India
(2016-02 - 2022-10)
Self-motivated IT Manager Of Technical Services in the application of technology to business processes, with a background in the tele communications, knowledgeable in local area network installation and troubleshooting, proficient in the requirements, analysis, and design processes. Cross-functional experience includes management of system development and services in line with business operations.
- Good working knowledge of Microsoft Windows version 7, 8 and 10
- Operated, maintain and monitored accounting transactions in an excel spreadsheet
- Provided excellent customer service, IT support, troubleshooting to employees /vendors for proprietary software in a continuously-operating production environment. Performed diagnosis and troubleshooting of software and hardware at the IT Service Desk
- Successfully Wiped/partitioned/installed multiple operating systems, software's, and applications on Servers, Desktops, and Laptops
- Worked closely with contractors installing/maintaining fiber lines, fiber transceivers, POS systems, and conduit channels
- Good working knowledge of Microsoft Office applications including Word, PowerPoint, Excel, Visio and Project
- Good working knowledge of Windows Mobile, Android and Apple iOS devices
- Understanding of Office 365, preferably with experience of administrating Microsoft Teams, Exchange Online, Azure AD and troubleshooting OneDrive for Business
- Installed and tested new wireless infrastructure through Cisco enterprise grade access points and software
- Supporting an office environment with workstations, databases, department specific software and shared network storage
- Handled server administration and configuration for windows server 2002, 2008 and 2012
- Experience in contributing to and complying with ISO 27001
- Windows servers, Windows Active Directory Install, upgrade and configures network printing, directory structures, rights, security, software and files services
- Assisted company network admin with maintenance of server room (i.e. Sweeping/vacuuming to ensure a clean, dust-free environment)
- Ensuring the security of data, network access, and backup systems
- Identifying and acting on opportunities to improve and update software and systems
- Developing and implementing IT policy and best practice guides for the organization
- Identifying problematic areas and implementing strategic solutions in time
- Designing training programs and workshops for staff
- Conducting regular system audits. Running and sharing regular operation system reports with senior staff
- Professional interpersonal skills are essential when communicating in all forms including written, oral, email, telephone, and presentation
- Managing and reporting on the allocation of the IT budget
- Providing direction for IT team members
- Managing and maintaining relationships with third-party vendors for printers, infrastructure support, phones, and copiers
Customer Service Cashier - Digital Common Service Centre - Gurdaspur, Punjab India
(2013-01 - 2016-02)
Dedicated service worked proficiently in customer service and Point of Sale (POS) transactions and offered a positive, tolerant attitude and a flexible schedule. Worked independently and with others as a team. Worked in a position with a diverse staff and opportunities for advancement in management.
- Greeted and pleasantly interacted with customers and provided excellent customer service
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciation
- Handled currency and credit transactions quickly and accurately
- Computed accurate sales prices for purchase transactions
- Followed safety procedures according to company policies and regulations
- Performed all position responsibilities accurately and in a timely manner
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
