Sureka Chapke

Driven Front Desk Agent

CoventryMember since August 25, 2026

MrsOffice administrationTelephone etiquetteProblem-solving skillsDecision-making abilitiesSkilled in SystemOne systemMail handlingVerbal and written CommunicationStaff management

About

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Experienced in the hotel industry offering 8 years of superior hospitality and currently working in Hounslow Family Practice. Highly skilled in managing reception, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in SystemOne, opera advance computer skills with friendly and decisive approach to resolving challenges.

Experience

Administrator/Receptionist - CRANFORD MEDICAL CENTRE

(2023-11 - 2024-05)

Greeting patients, visitors, and staff warmly and professionally.
Booking, scheduling, and confirming new and follow-up appointments.
Answering, screening, and directing phone calls and managing general inquiries in person, on phone, or online.
Directing patients to the right departments, managing waiting areas, and ensuring smooth patient flow.
Accurately entering and updating patient details and records on IT systems (e.g., SystemONE).
Filing, maintaining health records, and managing patient files according to policy.
Preparing notes, reports, and other paperwork for clinics and procedures.
Handling incoming/outgoing mail, managing stationery supplies, and general office organization.

Assistant Manager - BATH ROAD SURGERY

(2023-06 - 2023-10)

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Practice Manager as necessary.

To manage the reception team and support the receptionists
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
Act as a role model to the reception team, supporting, motivating and promoting staff relations
To undertake a variety of administrative duties to assist in the smooth running of the practice
Ensure adequate staffing levels: organize Holiday/Sick rotas in line with agreed policy liaising with Practice Manager.
Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate.

Reception Manager - HOUNSLOW FAMILY PRACTICE

(2022-09 - 2023-05)

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Practice Manager as necessary.
To manage the reception team and support the receptionists
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
Act as a role model to the reception team, supporting, motivating and promoting staff relations
To undertake a variety of administrative duties to assist in the smooth running of the practice
Ensure adequate staffing levels: organize Holiday/Sick rotas in line with agreed policy liaising with Practice Manager.
Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Supervise patient recall system
Maintain Immunizations. Cervical cytology, Practice morbidity register etc
Have a full understanding of appointment system
Deputies for practice manager in their absence

Administrator - HOUNSLOW FAMILY PRACTICE

(2022-02 - 2022-08)

Manage data in spreadsheets and reports.
Keep records and reports up to date.
Help maintain the budget plan.
Organize and schedule meetings and events.
Supervise other staff and delegate responsibilities.
Handle technical issues in their area of expertise.
Run patient recall systems
Monitor Quality Outcomes Frames (QoF) and other clinical audits and assist with administration in achieving QoF targets
Liaise with administrator to ensure cervical smear recalls are in place as necessary.
Summaries patient notes accurately and efficiently, in liaison with doctors, and in accordance with the timescale outlined in the GMS2 Contract, ensuring clinical information is added to the Vision computer system accurately and efficiently.
Advise doctors and staff in the correct use of Read Codes, shortcuts and GMS Guidelines and amend entries as appropriate.

Administrator/Receptionist - BATH ROAD SURGERY

(2020-10 - 2022-01)

To act as the first point of contact for centre for telephone and face to face Enquiries. This will include dealing with internal and external, suppliers and medical reps.
To Deal with the initial stage of all enquires and where appropriate follow the Query through to conclusion after clarification of the necessary points.
Handling mail and update the necessary information in the patient's records and Revert on the mail with required information.
To do the referrals and forward to the specific department, checking the Rejected referrals.
Receiving the mails and scanning all the letters into the patient's records.
Handling the insurance report and to get it filled by the doctor as well to send the Fee note to the insurance company for the payment.
Receiving packages of the injection and required vaccine to be stocked in the fridge.
Stocking the reception with the required items on daily basis.
Always keeping the reception presentable, all stocked neat and tidy.
Checking on all the task specially giving higher priority on the urgent task.

Front Desk Receptionist - PARK INN BY RADISSON

(2019-01 - 2020-07)

Updated customer accounts with add –on room charges, including minibar use and room service bills.
Politely welcomed arriving guests, providing room keys and Information on amenities and policies.
Welcomed each new arrival pleasantly and confirmed reservations and identification
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Confirmed relevant guest information and payment methods to prevent fraud.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.