Susan Tobin

Friendly, helpful, and conscientious Customer Service and Administration professional with extensive experience in retail, insurance, finance, and customer support. Highly adaptable with excellent communication skills, able to prioritise tasks and meet deadlines both independently and as part of a team. Throughout a long career, developed strong skills in customer service, credit control, stock management, and administration, with a consistent track record of reliability, accuracy, and problem-solving.

Now retired, but proud to reflect a career built on dedication, adaptability, and delivering high standards in every role.

Retired - Retired

(2018-09)

Enjoying retirement after a long career in customer service, administration and finance, but missing being part of a team and meeting new people.

Customer Assistant (Stock Control) - Tesco Extra - Dereham

(2014-06 - 2018-09)

• Managed daily stock counts, reconciliations, and customer queries.
• Ensured accurate stock levels and identified discrepancies to reduce waste and maximise profitability.
• Carried out audits and stock scans, supporting compliance and business reporting.

Customer Advisor (Motor Insurance) - Aviva Insurance - Norwich

(2013-01 - 2014-06)

• Delivered end-to-end motor insurance support, including quotations, policy amendments, claims queries, and payment processing.
• Provided clear advice to customers, ensuring compliance with underwriting processes.
• Trained in Systems Thinking methodology, ensuring effective resolution and customer satisfaction.

Credit Controller (Temp) - Jones Lang LaSalle (via Reed Accountancy)

(2012-10 - 2012-10)

• Chased overdue debts via phone, email, and letter.
• Worked closely with treasury and property managers to resolve misallocations and set up payment plans.

Senior Administrator - Dairy Crest Ltd. - Norwich

(1997-04 - 2012-09)

• Oversaw administration for finance and customer service functions.
• Managed invoicing, credit control, account reconciliation, purchase orders, and weekly reporting.
• Delivered excellent customer support, resolving issues for clients, managers, and head office.
• Handled order processing and payments, ensuring accuracy and compliance.

Bookkeeper - Family Transport Business

(1970 - 1997)

Accounts, payroll, VAT & tax returns

Accounts Operator - KTG Penelectro International Ltd.

Senior Computer Operator - HM Customs & Excise VAT Central Unit

Supervised 30 staff inputting VAT returns

Counter Clerk - Sub Post Office - Sutton Road, Southend-on-Sea

Counter Assistant - Marks & Spencer

Microsoft Word XP - Norwich City College (2003 - 2004)

Spreadsheets XP - Norwich City College (2003 - 2004)

Database XP - Norwich City College (2003 - 2004)

RSA Mathematics - Wentworth High School (1965 - 1969)