Customer Care - Barclays UK - Wavertree Tech Park, Liverpool
(2026-05)
Creating exceptional customer experiences, supporting day-to-day banking needs and resolving complex queries with confidence and empathy.
- Respond to enquiries about products, services and policies via phone, email and digital channels
- Troubleshoot and resolve issues, providing clear, tailored and well-rounded solutions
- Maintain accurate records of all customer interactions and actions taken in internal tracking systems
- Escalate complex or high-priority matters to supervisors or specialist departments promptly
Seeking New Opportunities - Self-employed
(2026-01 - 2026-03)
- Actively exploring roles aligned with extensive experience in customer service, administration, systems support and supply chain
System Support Officer - Informatics Merseyside NHS - Prescot
(2023-07 - 2026-01)
Provided technical and operational support to NHS end-users across Merseyside.
- Supported users on EMIS Web, Attend Anywhere and Docobo systems; diagnosing and resolving issues quickly
- Ensured strict adherence to NHS governance, data protection and security protocols at all times
- Prepared agendas and took accurate minutes for monthly system governance meetings
- Built strong working relationships through clear, supportive communication with clinical and administrative staff
MSO & Catering Assistant - Knowsley Borough Council - Liverpool
(2020-12 - 2023-06)
- Multi-skilled operator supporting primary school operations
- Assisted in school kitchen with food preparation, service and hygiene standards
- Supported daily school routines and general site duties as required
Career Break - Career Break
(2020-04 - 2020-12)
Leave of absence during COVID-19 lockdown period
Production Planner - Halewood International - Liverpool
(2017-05 - 2020-03)
- Planned and scheduled production for global food and drink manufacturer aligned with budgets, capacity and labour resources
- Scheduled components from bill of materials to support the production plan
- Coordinated across departments to ensure targets were met efficiently
Midday Supervisor - Knowsley Council - Knowsley
(2017-01 - 2017-05)
- Supervised primary school children during lunch and break times
- Promoted safety, positive behaviour and welfare across the school
Receptionist / Clerical Officer - NHS — Walk-in Centre
(2015-06 - 2016-11)
Systems: Maxims, EMIS Web, Paris
- Front-of-house reception for busy NHS centre — managing high daily patient volumes
- Managed switchboard, mail, franking, faxes and administrative documentation including hospital discharge summaries
- Provided efficient administrative support to clinical teams
Vendor Scheduler - Halewood International
(2007-01 - 2015-03)
Systems: SAP ERP, WM, MRP, QA, Microsoft Office
- Managed MRP processes, component material movements and stock reconciliation for external subcontractor production
- Generated daily purchase orders to fulfil planned production
- Coordinated NPD component ordering and coordination for new and existing products
- Maintained bill of materials (BOM) amendments, material changes and production reports for senior management
- Liaised daily with suppliers to resolve issues, chase deliveries and confirm forecast commitments
- Chaired/minuted daily production meetings to resolve supply and operational issues
Dry Goods Administrator - Halewood International
(2005-08 - 2006-12)
Systems: SAP ERP, WM, MRP, QA, Microsoft Office
- Daily verification of material availability against production plans; ensuring timely and accurate component picking
- Monitored stock levels and minimised loss through regular checks and accurate record-keeping
- Liaised with suppliers and internal departments to resolve delays and supply issues
- Managed auxiliary stock control, off-site storage reconciliation and periodic stock counts
- Prepared ad-hoc analysis and reports as requested by management
Logistics Administrator - Halewood International
(2003-08 - 2005-08)
Systems: SAP, Microsoft Office
- Coordinated with Bond Department for import and customs documentation
- Processed credit notes, goods receipts and assisted with accounts queries
- Produced monthly reports and provided cover for reception, switchboard and invoicing teams
Junior Logistics Administrator - Halewood International
(2002-04 - 2003-08)
Systems: SAP, Merchandising, Microsoft Office
- Supported SAP master data maintenance and credit note validation
- Chased stock returns and generated daily reports for senior management
Bottling Hall Operative - Halewood International
(2001 - 2002)
- Operated and performed basic fault-finding on production line machinery
- Completed production changeovers and ensured efficient workflow
- Maintained accurate production records and minimised material waste
