Swapnali Dutta
Cluster Branch Head | Insurance Operations & Team Leadership
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About
Experienced branch leader with 18 years in the Indian general insurance sector, including 8 years as a Cluster Branch Head at ICICI Lombard and 12 years as a Channel Head at Bajaj Allianz. Strong track record of leading teams, managing channel partner relationships, and delivering profitable business growth. Skilled in business planning, performance reporting, negotiation, and stakeholder management, with consistent recognition for branch performance and leadership.
Experience
Cluster Branch Head at ICICI Lombard General Insurance Co. Ltd. (2018-11 – Present)
- Lead the Guwahati branch as Cluster Head, overseeing daily operations and team performance.
- Manage a team of professionals and maintain relationships with channel partners.
- Resolve internal and external customer issues promptly and effectively.
- Conduct business analysis to focus the team on profitable segments.
- Plan, execute and monitor business strategies across the branch.
- Prepare and submit periodic performance reports for the branch.
Channel Head – Motor Dealers & Travel Channel (North East Region) at Bajaj Allianz General Insurance Co. Ltd. (2006-06 – 2018-11)
- Achieved business targets collaboratively with team members across the region.
- Managed motor dealer and travel business across the North East region.
- Retained key channel partners through high standards of service.
- Guided and motivated the team while managing business profitability.
- Drove business growth while maintaining profitability across the channel.
Education
Postgraduate in Economics – Dibrugarh University
