Vishavnath Patel

A highly successful Operational Manager, proven to bring value and experience to a wide variety of operations. An established leader and previous business owner, working in both technical and customer environments. With repeated achievements in developing new processes that have improved efficiency and lowered risk.

Skilled in building strong teams that produce accomplished performances, a career underpinned by dedication, attention to detail, and a passion to develop self and others. A proven figurehead who can build relationships both internally and externally to leverage and maximise results across a wide variety of performance measures. Often against reducing budgets to increase revenue or margin.

Now seeking a fresh challenge, looking to bring a wide variety of valuable skills to an ambitious and forward-thinking company.

OPERATIONS TEAM LEADER - PARK CAKES BAKERY (OLDHAM) - Oldham

(2024-08)

Lead a fast-paced production line for Park Cakes Bakery, the award-winning UK leading manufacturer of retailer branded cakes.

• Accountable for all stages of production (raw materials, production processes, quality assurance, and packaging).
• Produce daily and weekly plans to ensure all yield and efficiency KPI's are met whilst maintaining the highest of quality standards.
• Knowledgeable in Hazard Analysis and Critical Control Points (HACCP) throughout each step of the production process.
• Optimise operational run times, attending unplanned failures in a timely manner.
• Built a strong and engaged team of 20 x production operatives, managing employees to perform at their highest capability through effective coaching.
• Collaborate with the site manager, communicating changes and creating accurate production plans based on multiple factors (orders, stock and capacity).

CONTROL ROOM OPERATIONS - YODEL SORTATION CENTRE

(2017-06 - 2024-07)

An experienced operative within a busy distribution sorting office, with delegated managerial responsibility and point of escalation in the absence of senior leadership.

• Ensured Yodel's daily operation ran efficiently, resolving issues that may occur.
• Continuously improved processes, implementing new ways of working for the whole site to use – raising productivity and reducing risk.
• Put into place a series of quality check measures to assess the safety of vehicles coming into the depot, including procedures on how to handle defect incidents.
• Created a manifest for clients to complete and submit prior to trailers arriving. Enabling the team to plan an understanding of arrival times and load content.
• An experienced mentor, developing team members through supportive conversations, encouraging suggestions to solve problems and achieve results.
• Leveraged excellent written communication skills, capturing vital information and ensuring accurate reports were sent out to the business.
• Collaborated with multiple departments to proactively manage logistical events.
• Embed controls with external parties, streamlining processes to reduce bottlenecks (e.g. obtaining vehicle and driver information for security teams).

STORE SUPERVISOR - ENKANTIKA LIMITED

(2012-01 - 2017-06)

A successful retail supervisor, continuously raising performance standards and exceeding company targets.

• Built a strong and engaged team, managing staff to perform at their highest capabilities through effective coaching, timely feedback, and formal appraisals.
• Engaged employees with competent and confident communication skills, relaying key business messages in a timely manner, responding to follow up questions.
• Strategically planned all store activities on a medium and long-term basis. Adapting quickly to market conditions to bring sustainable commercial success.
• Created staff engagement through a demonstrable passion that encouraged ownership across all levels of the operation.
• Analysed customer satisfaction and performance metrics, taking decisive yet measured actions towards improving any gaps, consistently exceeding KPIs.

BUSINESS OWNER - PATEL'S CONVENIENCE STORE

(2005-09 - 2011-06)

Established the business in 2005, from initial concept through to full operation. A successful retail store that stocked a range of everyday household items.

• Responsible for leading all the necessary stages of bringing a business to market (business development, stock, finance, marketing, infrastructure, licenses etc.)
• Overcame any challenges involved with managing a small business.
• Accountable for the company's Profit and Loss accounts, budget management and cost controls. Analysing sales figures and accurately forecasting future sales.
• Developed and delivered creative promotions and marketing events that brought in new clients whilst strengthening relationships with the existing customer base.

MERCHANDISE EXAMINER - JD WILLIAMS

(2003-07 - 2005-09)

Applied a robust set of qualitative controls to ensure the accuracy and quality of all JD Williams goods.

• Organised and methodical, collating and processing initial order sheets for incoming and outgoing goods.
• Nurtured strong relationships with various transport partners and suppliers.
• Provided performance reports appropriate for senior executives and wider teams.
• Trained to carry out Health and Safety checks, assessing operational practices against company and regulatory standards.

LINE OPERATIONS MANAGER - LITTLEWOODS HOME SHOPPING GROUP

(1993-07 - 2005-09)

A high-performing Operations Manager, organising multiple tasks within a fast-paced and dynamic work environment.

• Supervised and trained junior staff, providing clear and actionable feedback.
• Optimised storage when floor space is a premium, arranging for goods to be placed in designated areas.
• Inspected goods received, ensuring quantity, type and quality were accurate.
• Ensured that all inventory processes were completed same day.
• Liaised with transport companies, coordinating dispatch delivery times.
• Skilled in a variety of warehouse management systems and equipment.

National Diploma in Supervisory Management - Supervisory Management - Oldham College, Greater Manchester (1995 - 2000)

BTEC Diploma - Business Studies - Oldham College, Greater Manchester (1995 - 2000)

Computer Literacy and Information Technology - Oldham College, Greater Manchester (1995 - 2000)