Syeda Shah

Versatile recruiting and administrative professional with extensive experience in office operations, internal recruitment, and childcare services. Proven ability to manage documentation, streamline recruitment processes, and provide exceptional support to both staff and clients. Excellent communication skills, both written and verbal, with a strong commitment to professionalism and compliance.

Admin & Recruiter - Home Instead Croydon & Dulwich - Croydon, Surrey

(2021-11)

• Sourced candidates via Indeed and managed internal recruitment from screening to onboarding
• Maintained detailed staff files with all compliance documentation
• Sent references and tracked candidate status
• Answered and routed calls, responding to inquiries with professionalism
• Assisted managers with meeting preparation and documentation
• Managed internal communications, created meeting agendas and invitations
• Coordinated staff events and handled logistics
• Ordered office supplies and managed supplier relationships
• Prioritised internal communications to minimise disruptions
• Scheduled and organised appointments and meetings

Admin Officer - Brook Street (The Insolvency Service) - Croydon, Surrey

(2023-12 - 2024-07)

• Provided high-level administrative support in a government department dealing with insolvency and financial matters
• Managed sensitive documentation with accuracy and confidentiality
• Processed and organised insolvency case files using internal systems
• Communicated with stakeholders and the public via email and phone to provide case updates and request additional documentation
• Supported case officers and managers with data entry, file management, and compliance monitoring
• Handled incoming correspondence, scanned and digitally archived official paperwork
• Ensured data integrity and followed all regulatory and departmental guidelines

Nursery Practitioner - Olive Tree Nursery - Croydon, Surrey

(2019-09 - 2021-11)

• Maintained strong relationships with children and parents, promoting well-being
• Followed EYFS curriculum, designing age-appropriate educational activities
• Maintained a safe and hygienic environment, disinfecting toys and play areas
• Ensured compliance with child care regulations and safeguarding procedures
• Managed feeding, nappy changes and kept detailed daily records
• Supported children's development through structured learning and play
• Communicated children's progress regularly to parents

Retail Assistant - H&M - Croydon, Surrey

(2014-05 - 2016-12)

• Provided outstanding customer service and product advice
• Managed till transactions and reconciliations
• Maintained merchandising and display standards
• Processed deliveries and restocked inventory
• Promoted offers and loyalty programmes effectively

Call Centre Agent - Al Khair - Croydon, Surrey

(2014-03 - 2014-11)

• Handled inbound and outbound customer calls professionally
• Achieved sales targets through telephone outreach
• Resolved customer complaints efficiently
• Mentored junior staff and shared best practices
• Improved KPIs through excellent service delivery

A-Levels - Healthcare - Virgo Fidelis Sixth Form (2014-09 - 2016-12)