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Versatile freelance professional with 7+ years of experience delivering exceptional customer service, technical support, and digital solutions across fast-paced sectors like finance, government, e-commerce, and tech. Specializing in high-quality telephony support (empathy-driven issue resolution, first-call fixes, and compliance-focused guidance), WordPress web development (full responsive site builds, payment integrations like Bookly, speed optimization, and newsletter setup), and creative digital services including professional voice recording, branding, graphic creation, and small-scale video game design using game engines. Passionate about hardware troubleshooting and PC/mobile repair, with a proven track record of building strong client relationships, hitting KPIs under pressure, mentoring teams, and creating efficient tools/processes.

Reliable, adaptable, and tech-savvy—ready to bring clear communication, problem-solving, and a customer-first mindset to your project, whether it's support, web work, voiceovers, or digital content.

With over seven years of progressive experience in customer service, technical support, administration, and consulting across diverse sectors, I have honed my ability to thrive in high-pressure, fast-paced environments while delivering exceptional results. Starting from entry-level roles like Retail Assistant at Burger King and Sales Adviser at Intelling Ltd, I quickly advanced to specialized positions, including 1st Line Technical Support at Cisco, where I troubleshot global B2B networking issues using ticketing systems. My tenure at Reactiv8 involved WordPress web development, building responsive sites with payment integrations, alongside administrative and PA duties.

Roles at eBay as an M2M Mediation Agent sharpened my dispute resolution skills, while at NI Direct, I managed high-volume government queries (70–90 calls daily), data verification for COVID-19 certificates, and created efficiency tools like a Live Map. At Pets at Home, I handled business support for customer accounts and logistics, and as a Senior Bank Consultant at Nationwide Building Society, I resolved complex financial issues, mentored juniors, and implemented internal processes. Currently at HMRC PAYE Tax Operations, I ensure compliance with RTI submissions, statutory payments, and year-end reconciliations, consistently meeting KPIs and building strong client relationships through expert query resolution.

My educational foundation began at Ashfield Boys High School, where I completed 10 GCSEs at grades A*-C from 2009 to 2014, including core subjects like Maths, English, and Science, providing a solid base in analytical and communication skills. From 2014 to 2016, I pursued A Levels at the same institution, achieving an A in Engineering Level 4, an A in ICT, and a C in Photography, which sparked my interest in technology, hardware, and creative digital work. In 2018, I attended Ulster University, further building on my technical passions, though my career trajectory shifted toward practical, hands-on professional development in tech support, web development, and customer-facing roles, complemented by self-taught skills in PC repair, game design, and freelance voice work.