Tanya Budge

Sales Assistant with extensive experience in retail, committed to delivering exceptional customer service. Over three years in various retail roles, exhibiting key skills in cash handling, stock management, and appointment coordination. Proven ability to enhance customer satisfaction through effective communication and precise service.

Recognized for increasing sales performance in previous positions. Eager to leverage a strong work ethic and expertise to contribute positively to a thriving retail environment.

Optical retail assistant - Specsavers Canterbury - Canterbury, United Kingdom

(2024-09)

• Delivered exceptional customer service by warmly greeting clients and efficiently booking appointments, fostering a welcoming atmosphere.
• Administered pre-screening tests and meticulously updated customer details, streamlining the appointment registration process.
• Processed tests and accessories with precision at the till, showcasing expertise in cash handling while maintaining a courteous and friendly service.
• Supported colleagues with various tasks, adhering to health and safety standards and ensuring the cleanliness of equipment and shop floor.
• Dispensed single vision and multifocal glasses for customers, making accurate adjustments to guarantee optimal fit and comfort.
• Executed timely repairs on glasses as required by customers, significantly enhancing overall satisfaction.
• Communicated effectively with customers to inform them about the availability of their glasses for collection.
• Managed lab operations by sorting and overseeing the delivery of glasses, efficiently cataloguing items in the system and storing them appropriately.

Retail assistant - Primark Canterbury - Canterbury, United Kingdom

(2024-05)

• Maintained shop floor standards consistently throughout the day, ensuring an organised and visually appealing environment.
• Managed cash transactions, processed refunds and returns/exchanges, while consistently delivering exceptional customer service.
• Provided friendly assistance to customers, enhancing their overall shopping experience.

Retail assistant - The Range Canterbury - Canterbury, United Kingdom

(2022-04 - 2024-05)

• Replenished stock from deliveries onto the shop floor, ensuring consistent product availability and appealing presentation.
• Retrieved items from the stockroom and effectively transferred them to shelves, optimising customer access to products.
• Assisted customers with inquiries and conducted payment transactions, fostering a positive shopping atmosphere.
• Conducted date checks and generated daily date alert reports for products, ensuring rigorous quality control.

Apprentice early years practitioner - Kent college Folkestone - United Kingdom

(2021-09 - 2022-04)

• Designed and planned engaging weekly activities for children linked to educational themes, fostering learning through play.
• Ensured the safety and wellbeing of children by implementing best practices in childcare.
• Prepared nutritious meals and managed sanitation procedures, promoting a healthy and hygienic environment.

Midday Supervisor - St Stephen's junior school Canterbury - Canterbury, United Kingdom

(2016-01 - 2021-10)

• Oversaw the wellbeing and safety of children at lunchtime, ensuring a supportive and caring environment.
• Set up and maintained cleanliness in the lunch hall during and after dining sessions.
• Participated in safeguarding training and contributed at school events, furthering child safety and community engagement. During the COVID-19 lockdown, I maintained hygiene standards throughout the school by effectively sanitizing premises and temporarily filled in as an after-school cleaner while the caretaker underwent surgery.

Stockroom Assistant - Next Canterbury - Canterbury, United Kingdom

(2004-10 - 2005-01)

• Utilised a PDA to accurately locate stock and replenished items during the busy Christmas sale period, enhancing operational efficiency.

Part Time Sales Assistant/ Stockroom Assistant - Boots UK - Canterbury, United Kingdom

(2004-07 - 2004-10)

• Replenished stock on the shop floor while providing attentive support to customers, significantly contributing to overall sales success.

Apprentice Hairdresser/ Junior Stylist - Nicholas James hairdressing salon - Bridge, United Kingdom

(1996-10 - 2000-11)

• Assisted stylists with clients, ensuring smooth operations and maintaining stock levels.
• Managed appointments and processed payments, contributing to a positive customer experience.

Certificate of Higher Education in City & Guilds - Hairdressing Level 2, Hairdressing - Kent college Folkestone (1997-09 - 1999-07)

GNVQ Intermediate Level 2 - Health & Social Care - Sandwich High school (1991-09 - 1996-07)

GCSEs - Various - Sandwich technology school (1990-09 - 1996-07)