Tara Hastick

Friendly, approachable, and highly customer-focused professional with proven experience delivering excellent service across retail, administrative, digital, and face-to-face environments. Skilled in building positive relationships with customers, handling enquiries efficiently, resolving complaints professionally, and creating welcoming experiences that encourage customer satisfaction and loyalty. Experienced in working within fast-paced settings, managing high volumes of enquiries, processing transactions accurately, and maintaining high standards of organisation and professionalism under pressure.

Demonstrates excellent communication and interpersonal skills, with the ability to engage confidently with people from diverse backgrounds while remaining calm, empathetic, and solution-focused. A reliable and adaptable team player with experience supporting daily operations, working collaboratively with colleagues, and ensuring customers receive a positive and professional service at all times. Currently undertaking Housing Support Officer training with Alison, developing knowledge in homelessness prevention, safeguarding, trauma-informed care, risk assessment, tenancy support, mental health awareness, and collaborative client support approaches.

Digital Support Assistant - Online Business

(2023-01 - 2026-01)

• Managed high volumes of daily customer enquiries across email and online platforms, ensuring timely and accurate responses
• Provided clear guidance, reassurance, and practical support to clients while handling sensitive enquiries professionally
• Maintained accurate digital records and tracked client interactions with strong attention to detail
• Organised digital systems and monitored client activity to ensure efficient workflow management
• Managed multiple priorities and deadlines while maintaining service quality

Retail & Customer Service Roles (Including Management) - Various Retail Organisations

(2018-01 - 2023-12)

• Delivered high-quality customer service in fast-paced environments, consistently meeting customer needs
• Supported operations and team coordination
• Handled complaints and escalations professionally, achieving positive resolutions
• Managed transactions and maintained accurate records
• Delegated tasks and supported team members

Teaching Assistant & SEN Support - London Schools - London, UK

(2021-11 - 2023-06)

• Supported students including SEN in classroom and one-to-one settings
• Built strong relationships to support development and wellbeing
• Assisted with lesson preparation and administrative tasks
• Maintained records and tracked progress
• Demonstrated empathy, safeguarding awareness, and professionalism

Career Break (Parental Responsibilities)

(2007-01 - 2017-12)

Took time out of full-time employment to raise family following the birth of my daughter in 2007. Maintained strong organisational, communication, and multitasking skills throughout this period. Remained engaged in personal development and readiness to return to the workforce.

Housing Support Officer Training - Housing Support - Alison

Employability Skills Certificate - Employability Skills Complete 2026