Credit Controller - Customer Service Advisor - Freshways - Bedford, Bedfordshire
(2025-03 - 2025-12)
- Monitored debtor balances to identify and address overdue accounts proactively.
- Prepared monthly reports on account receivables and aged debt for senior management review.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
- Reconciled customer disputes efficiently, ensuring accurate invoicing and prompt payment.
Sales and Customer Service Representative - Sports Hub LTD - Lisburn, Northern Ireland
(2024-02 - 2025-01)
- Coordinated logistics of product deliveries, ensuring timely and accurate delivery to enhance customer satisfaction.
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Handled high-volume telephone calls to address and resolve customer queries.
Administrator/Document Controller - Synergy Resources HK LTD - Stanmore, London
(2021-09 - 2024-01)
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Assisted in project management activities, including planning, execution, and monitoring, to meet objectives and deadlines.
- Administered payroll processing, including calculating hours, processing expenses, and issuing payments, to ensure timely compensation.
