Restaurant Manager 03/2024 – current
London
- New opening – April 2024.
- Collaborated with the General Manager to spearhead the successful opening of a new venue, overseeing all aspects of pre-opening operations.
- Established standard operating procedures (SOPs) and compliance with health and safety regulations.
- Recruited, trained, and managed the team members, ensuring excellent customer service and operational efficiency.
- Coordinating daily restaurant/karaoke management operations.
- Managed stock levels and placed orders with suppliers, maintaining optimal inventory levels and reducing waste.
Chisou Japanese Restaurant Manager 01/2024 – 03/2024
London, Greater London
- Taking responsibility for the business performance of the restaurant.
- Coordinating the operation of the restaurant ensuring that kitchen, bar and waiting staff are working as a team.
- Recruiting, training, managing and motivating staff.
- Responding to customer queries and complaints.
- Meeting and greeting customers, organizing table reservations, and offering advice about menu and wine/sake choices.
- Maintaining high standards of quality control, hygiene, and health and safety.
- Checking stock levels, order supplies and prepare cash drawers and petty cash.
ICHI Japanese Restaurant Team leader 04/2023 – 01/24
Park Plaza Westminster Bridge, Greater London
- Collaborating with chefs to plan and implement fresh, innovative menus.
- Creating a 'Photo Sushi Menu' for new staff members to increase knowledge and sales performance.
- Delivering a wide range of training sessions to staff in order to feel more comfortable and be able to upsell.
- Coordinated employee schedules based on shift demands and employee availability.
- Recognizing and formally acknowledging outstanding staff performance and boosting team morale and productivity.
