Teanna Boston

Dynamic operations and events professional with extensive experience in high-volume venues, hospitality, and sensitive client-facing roles. Skilled in events planning, operations and delivery, conflict management, and maintaining exceptional visitor and operational excellence.

Casual Concessions Manager - London Stadium - London

(2025-06)

• Directed multi-outlet concessions operations, ensuring profitability, service excellence, and compliance with health and safety standards.
• Executed opening and closing procedures to ensure readiness, staffing, and stock levels across all outlets.

FTC Senior Operations Supervisor - The Drum Wembley | Brent Council - London

(2024-10 - 2025-05)

• Directed end-to-end event delivery, leading stewarding and hospitality teams to ensure seamless operations and exceptional experiences for clients, guests, traders, and staff.
• Optimised staffing structures and delegated tasks, reducing planning time and driving down operational costs while maintaining service quality.
• Introduced new processes and technologies to mitigate risk, enhance efficiency, and ensure successful, compliant event outcomes.
• Resolved a significant supply chain disruption by maintaining proactive communication and implementing contingency solutions, protecting project timelines and client satisfaction.

Events Supervisor - London Venues | Constellation Agency - London

(2022-10 - 2024-09)

• Trained and mentored 30+ employees, embedding strong customer service and operational procedures to raise performance standards.
• Developed and implemented efficient staffing schedules, optimising workforce during peak periods to maximise revenue.
• Conducted routine floor audits, maintaining hygiene, safety, and presentation to uphold venue reputation.
• Venue onsite management of setup and breakdown
• Oversaw setup and breakdown

Events Supervisor - London Venues | Restaurant Associates - London

(2022-10 - 2024-09)

• Resolved 95% of client and guest issues on first contact, boosting guest satisfaction and improving service ratings.
• Delivered staff briefings and supervised front-of-house teams at 112+ live events, ensuring smooth service flow and exceptional guest experiences.
• Presented operational findings to a 20-person management team, driving 15% process efficiency improvements.
• Led high-profile hospitality operations, ensuring clear communication of event expectations, floor plans, menus, and service standards.

Bank Bereavement Officer - UCLH | NHS - London

(2020-04 - 2021-08)

• Provided empathetic support to 50+ bereaved families during the COVID-119 pandemic, ensuring clear communication and compassionate guidance.
• Reduced response delays by 30% through accurate patient record management and cross-team collaboration with clinical, mortuary, and administrative staff.
• Guided families through sensitive hospital processes, reducing anxiety and improving understanding during post-mortem and administrative procedures.
• Facilitated over 40 video calls, enabling families to stay connected to patients and support their emotional wellbeing during visiting restrictions.

Events Supervisor - London Venues | Levy UK - London

(2018-09 - 2020-08)

• Supervised 56+ corporate and private events annually, managing budgets up to £40,000 while delivering seamless guest experiences for 12-350 attendees.
• Coordinated staffing, catering, equipment, and venue logistics, ensuring efficient event execution.
• Maintained detailed event checklist, safeguarding service quality and compliance at every stage. Implementing operational improvements that boosted team productivity by 15% and strengthened event delivery standards.

Events Coordinator - LimeWharf | Wharf Projects - London

(2016-10 - 2018-09)

• Led client site visits and planning meetings, aligning event specifications with tailored client needs.
• Negotiated favourable vendor and supplier contracts, securing quality services within budget for exhibitions and show productions.
• Produced 60+ personalised prospecting videos, generating 30+ leads and winning accounts with top tech and creative firms.
• Strengthened long-term client partnerships, positioning the venue as a trusted events provider in competitive markets.

BA Hons - Fashion and Design - Active Sportswear - London College of Fashion (2011-06)