Terrence Duah

Results-driven professional with 6+ years experience in high-volume environments. Skilled in building and maintaining strong relationships, identifying growth opportunities, and delivering solutions that support business objectives. Proven track record of exceeding KPIs and managing end-to-end account lifecycles. Focused on performance, retention, efficiency, and service delivery.

Sales Specialist - Vodafone

(2022-09)

• Ranked #1 in PAYG sales (2023) with 96 units sold, exceeding targets through consultative selling.
• Managed a portfolio of B2C and B2B SME accounts, overseeing renewals, upgrades, and full account lifecycle.
• Built and maintained long-term client relationships, driving retention and repeat revenue
• Identified and delivered upsell and cross-sell opportunities, increasing customer lifetime value.
• Provided solution-based advice and technical support, ensuring a seamless customer experience.

Customer Account Manager - Made.com

(2019-10 - 2022-08)

• Managed a portfolio of 20 supplier accounts, acting as the primary point of contact and building long-term partnerships.
• Led end-to-end order and account coordination, working with cross-functional teams to ensure timely delivery and high service standards.
• Analysed account performance data to identify growth opportunities, mitigate risk, and improve operational efficiency.
• Resolved complex client and supply chain issues, protecting revenue and maintaining service continuity.
• Consistently exceeded KPIs by 20%+, improving on-time delivery, reducing delays, and enhancing customer satisfaction.

Operations coordinator - Centrica

(2017-11 - 2019-09)

• Onboarded 100+ tradespeople, ensuring compliance (DBS, insurance) and platform integrity
• Built and managed customer and supplier relationships, driving and maintaining 95% satisfaction rate.
• Monitored supplier performance against KPIs, driving service quality and issue resolution.
• Exceeded sales targets by 15%+ through upselling services and installations.
• Coordinated job allocation to optimise resource use and reduce delays.
• Streamlined workflows using Salesforce CRM, improving tracking and operational efficiency.

International Registration Advisor - HCPC

(2016-11 - 2017-10)

• Processed high-volume applications (65+ daily), maintaining audit-ready accuracy and compliance.
• Performed data validation and risk analysis, ensuring adherence to KYC and GDPR standards
• Partnered with internal and external stakeholders to verify application data and improve process efficiency.
• Generated and analysed data reports to ensure compliance with academic and regulatory standards
• Investigated discrepancies and escalated potential fraud, mitigating risk and protecting process integrity.
• Analysed workflows to identify inefficiencies, delivering process improvements and operational enhancements.

BTEC Extended Diploma in IT - IT - Lewisham College

GCSE - St Matthews Academy