Tharshika Divakaran

Friendly, organised, and customer-focused individual with experience in customer service, phone handling, appointment scheduling, and fast-paced working environments. Confident communicating with customers both in person and over the phone, with strong multitasking and problem-solving abilities. Experienced in handling enquiries, coordinating deliveries and bookings, and maintaining professional relationships with clients.

Proficient in Microsoft Word, Excel, and Salesforce, with excellent organisational skills and attention to detail. Adaptable, reliable, and eager to contribute positively to a professional reception and customer service team.

Cake Decorator & Baker - Fastest Cakes – Online Cake Business - In person work

(2025-12)

• Prepare and bake a wide variety of cakes from scratch in accordance with company recipes and quality standards.
• Decorate cakes based on company catalogue designs, customised colour and names according to customer preferences where required.
• Prepare fresh buttercream, white icing, and whipping cream for daily production.
• Provide professional customer service by handling phone enquiries, answering product questions, and assisting with order queries.
• Coordinate courier bookings for cake deliveries, ensuring accurate and timely dispatch.
• Track deliveries and communicate with couriers to ensure successful customer receipt and resolve any delivery issues promptly.
• Manage daily stock control, including end-of-day inventory updates and monitoring ingredient levels.
• Maintain high standards of cleanliness, organisation, and food hygiene.
• Demonstrate strong multitasking and time management skills by balancing production, customer service, and logistics responsibilities.

Cake Decorator - Cake Box

(2024-07 - 2024-10)

• Preparing the cakes by filling and layering the cakes according to the flavour of the cakes
• Finished off preparation of cake with a crumb coat to then be decorated
• Applied final layer of cream and decorated cakes
• Decorate cakes for different occasions, following customer requests and dietary needs.
• Use various icing techniques to create attractive cake designs.
• Prepared and decorated a variety of cake slices
• Decorated cheesecake slices, cupcakes and a variety of sundae cups
• Work with the team to keep the workspace clean and follow food safety guidelines.
• Handle multiple orders at once, showing good time management skills.
• Provide friendly customer service, helping customers choose cake styles and flavors.

Food production [sandwich maker] - Wenzel's - London

(2024-05 - 2024-06)

• Following instructions and Preparing sandwiches, baguettes, wraps and breakfast rolls at a fast pace for orders and to ensure there is stock at front
• Preparing sandwich ingredients by washing, cutting, portioning, and properly storing meats, veggies, sauces.
• Collecting payments from customers, cleaning the working area, portioning food items, and maintaining stocks
• Packing sandwiches and other food products for orders in sealed bags, ensuring presentation of packaging is neat and tidy
• Cleaning the kitchen and maintaining kitchen hygiene while keeping workspace tidy.

Sales Assistant and sandwich maker - Wenzel's - Hertfordshire

(2023-11 - 2024-04)

• Welcomed customers with a friendly Manner, offering recommendations and detailed product information.
• Completed Manual handling, food and health & safety training
• Managed sale transactions, processed cash and card payments.
• Customer orders catered to their personal preferences
• Provided exceptional customer service, assisting with product selection and responding to inquiries to ensure customer satisfaction.
• Maintained bakery department inventory and stock
• Preparing sandwiches, baguettes, wraps and breakfast rolls at a fast pace for orders and to ensure there is stock at front
• Preparing sandwich ingredients by washing, cutting, portioning, and properly storing meats, veggies, sauces
• Collecting payments from customers, cleaning the working area, portioning food items, and maintaining stocks

Gardener - A Brand & Sons - Hertfordshire

(2023-06 - 2023-07)

• Monitored and maintained plant health and greenscapes.
• Persistent watering and nourishing plants to ensure optimal growth.
• Trimmed trees and shrubs to enhance aesthetic appeal.
• Applied fertilizers and execute precise lawn mowing for lush turf.
• Effectively weeding gardens to promote a clean environment.

Warehouse Operative - Stevensons - Hertfordshire

(2023-04 - 2023-06)

• Efficiently picked and packed orders for school uniforms and related apparel
• Maintained good attention to product location and item codes, by using utilized electronic scanning devices, guaranteeing the retrieval of accurate quantities and items
• Attention to labels and destination of the different types of orders whilst packing, ensuring correct dispatch to customers.
• Completed health and safety training and manual handling operations regulations
• Demonstrated strong teamwork and communication skills, assisting colleagues with order fulfilment challenges.

Incoming iPhone call handler - Timoshono - Worked from home

(2022-01 - 2023-03)

• Handled incoming phone calls with professionalism and courtesy.
• Scheduled and rescheduled appointments efficiently.
• Maintained clear and effective communication with clients.
• Demonstrated excellent phone manners to ensure a positive customer experience.

Warehouse Operative - YODEL - Hertfordshire

(2021-10 - 2021-12)

• Sorted and allocated packages to appropriate areas by thoroughly analysing labels and country codes, to accurately dispatch to designated locations.
• Reported damages to management, addressing stock concerns to uphold operational efficiency.
• Collaborated with colleagues in picking, packing, and processing duties
• Sustained optimal physical condition to safely handle and transport heavy merchandise, contributing to a safe and efficient work environment.

Store Assistant, voluntary - British Heart Foundation - Kingston, Surrey

(2018-11 - 2018-12)

• Delivered exceptional customer service, ensuring a welcoming and friendly store atmosphere.
• Executed visual merchandising strategies to optimise sales and product visibility.
• Calculated prices, processed transactions, and managed cash handling
• Provided assistance, guiding customers in selecting products tailored to their preferences.
• Proactively escalated customer complaints to supervisors while resolving minor issues.
• Maintained store appearance through persistent observance to visual merchandising schedules.

Cake Decorator & Baker - At home

Developed a passion for baking from a young age

• Hands-on experience baking a variety of cakes and desserts, consistently praised for taste and presentation.
• Managed small-scale baking projects for events like birthdays, ensuring customer satisfaction.
• Perfected numerous baking recipes, blending traditional and innovative flavours.
• Skilled in applying and smoothing buttercream icing and fresh cream on cakes.
• Experienced in creating intricate designs and patterns with buttercream and fresh cream.
• Engaged with customers to tailor baked goods to their preferences.
• Decorating cupcakes with buttercream and fresh cream to customers preference

GCSE - Tolworth Girls School & Sixth Form (2018)

Travel and Tourism - Tolworth Girls School & Sixth Form (2019)

A Level in National Extended Diploma - Health and Social Care - Tolworth Girls School & Sixth Form (2021)

Events Management - University of Hertfordshire (2024)