Sales Advisor - Vodafone, UK - UK
(2023-12 - 2026-04)
- Delivered exceptional customer service, expertly recommending suitable mobile and broadband packages.
- Facilitated customer device setup, managed upgrades, and provided technical troubleshooting assistance.
- Consistently achieved and surpassed individual and store sales targets.
- Maintained precise customer records and processed contracts with efficiency.
- Proactively promoted new products, offers, and services to maximise revenue.
Customer Service Advisor - Santander, UK - UK
(2023-09 - 2023-11)
Provided professional banking support throughout a three-month contract.
- Addressed customer enquiries regarding accounts, payments, and online banking services.
- Assisted customers with problem resolution and account maintenance tasks.
- Ensured strict adherence to financial regulations and data protection policies.
- Maintained accurate records and followed all internal procedures meticulously.
Assistant Manager - Wingstop, UK - UK
(2020-09 - 2023-08)
- Oversaw daily restaurant operations, ensuring the delivery of high service standards.
- Supervised, trained, and evaluated the performance of all staff members.
- Managed stock levels, coordinated ordering, and maintained supplier communications.
- Ensured strict compliance with all food hygiene and safety regulations.
- Resolved customer complaints effectively and drove improvements in service quality.
Barista Supervisor - Thames Water Coffee Shop, UK - UK
(2018-10 - 2020-08)
- Prepared a consistent range of high-quality hot and cold beverages.
- Organised staff schedules and managed shift rotations efficiently.
- Trained new team members to uphold established service standards.
- Managed cash handling operations and performed daily reconciliations.
- Maintained high standards of cleanliness and equipment upkeep.
Warehouse Operative - Tesco Distribution Centre, UK - UK
(2016-09 - 2018-11)
- Executed order picking, stock management, and operated heavy machinery, including forklifts and cranes.
- Managed and processed steel materials, accurately recording stock movements and ensuring timely dispatch of customer orders.
- Upheld high Health & Safety standards while working effectively both independently and as part of a team.
- Adapted flexibly to meet demanding operational requirements.
