Operations Systems Design Leader
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Programs Leader and Operations Generalists with 13+ years experience in Google's Product Operations Teams. 6 years as a People Manager (incl. managing managers). Previous experience in Support Contact Centers & Product Operations both from a Vendor Management and Workflow Design perspective using Lean methodology; Experienced Project Manager and Program Portfolio Architect in hybrid environments.
■ Leading Operational Transformations and helping organizations design, scale and mature their operational capabilities, empowering the team and facilitating Problem Solving across Functions
■ Delivered a multi-year Operational Infrastructure Transformation for a large Vendor Management Organization; led the Return to Office strategy & planning bringing back 15k workers; devised a PMO Portfolio Review Process for 250+ People org
■ Supportive Manager, Cross-Functional Collaborator & Strategic Thinker working effectively at the intersection of Business & Technology
Speaker of 6 languages (en, de, nl, fr, pt-BR es).
Hobbies & interests: swimming, cycling, avid traveler, gardening & baking German-style bread
Head, Central Operations, Google - Nov 2020 - Present
Spearheading Central Functions for Transparency, Risk & Readiness & Org Enablement. People Manager for 11+ FTEs. Manager of Managers.
► Built modernization program using CMMI/COPC maturity models; oversaw Operational Infrastructure built-out: achieved 90% KPI coverage for >$1 billion budget org in a SSOT Reporting Platform
► Led design of Return to Office strategy & plan to bring back 15k workers; built central incident management service covering 8k agents; established BCP governance for 700+ supplier engagements
► Partnered with Director to define architecture of 25 FTE org leading to 6 Pillars & 4 Role Types creating identity, clarity while ensuring fungibility across the org
► Mobilized a PMO &
• Portfolio Review Process for parent org with 250+ FTEs and 5 sub-orgsSpearheading Central Functions for Transparency, Risk &
• Readiness &
• Org Enablement.
Manager for 11+ FTEs. Manager of Managers. ► Built modernization program using CMMI/COPC maturity models; oversaw Operational Infrastructure built-out: achieved 90% KPI coverage for >$1 billion budget org in a SSOT Reporting Platform ► Led design of Return to Office strategy & plan to bring back 15k workers; built central incident management service covering 8k agents; established BCP governance for 700+ supplier engagements ► Partnered with Director to define architecture of 25 FTE org leading to 6 Pillars & 4 Role Types creating identity, clarity while ensuring fungibility across the org ► Mobilized a PMO &
• Portfolio Review Process for parent org with 250+ FTEs and 5 sub-orgs
Skills: Analytical Skills · Stakeholder Management · Strategic Thinking · Cross-functional Team Leadership · Delegation · Conflict Resolution · Design Thinking · Business Transformation · People Management · Global Cross-Functional Team Leadership · Strategic Planning · Senior Stakeholder Management · Infrastructure Projects · Project Management Office (PMO) · Operational Risk Management · Operations Management · Leadership · Management · Change Management · Coaching · Team Management · Program Management
Previous experience: Various Leadership, Protgram Management & Vendor Management Role in Gogole's Operations
Master of Science (cum laude), Business Informatics, Utrecht University
