Tiffany Vazquez

Bilingual Administrative Assistant with over 8 years of experience in office operations and HR support. Specializes in organizational efficiency, telephone etiquette, and regulatory compliance. Proficient in managing daily operations, including scheduling and records management. Known for effective problem resolution and fostering clear communication within a diverse workforce. Dedicated to promoting a transparent and respectful work environment.

HR Manager at Gallagher Vinyl Products (2025-01 – Present)

• Handled all HR duties.
• Organized employee events
• Filled i9 forms and all state and federal w4 forms
• Managed recruitment, enhancing team efficiency through strategic hiring practices.
• Implemented HR policies, fostering a positive workplace culture and compliance.
• Resolved employee conflicts, improving team cohesion and morale.
• Conducted performance reviews, boosting productivity with targeted feedback.
• Optimized HR processes, achieving measurable improvements in operational efficiency.
• Helped Spanish employees with any issues and paperwork needed
• Complied with state laws and helped improve their productivity.
• Analyzed employee feedback to refine HR policies, leading to a more inclusive workplace culture and improved employee retention.

Administration Assistant at Chester River Landscaping (2024-05 – 2025-12)

• Managed office tasks, boosting efficiency resolving admin issues, enhancing team support.
• Analyzed data entry processes to identify inefficiencies.
• Maintained meticulous records of correspondence and schedules, ensuring compliance with company policies and enhancing administrative reliability.
• Developed a digital tracking system for inventory, significantly reducing manual errors and streamlining supply management.
• Ordered supplies for all workers
• Followed OSHA LAWS
• Followed Delaware state laws and regulations
• Helped with payroll
• Fostered a collaborative environment by providing ongoing assistance to team members, boosting morale and promoting shared goals.
• Managed employee onboarding processes, enhancing new hire integration and reducing time to productivity.
• Onboarding and Offboarding
• Created timesheets and New Hire forms
• Handled all HR Duties
• Coordinate HR tasks for bilingual crew, enhancing team support and satisfaction.
• Streamline office operations with efficient filing, communication, and customer service.
• Ensure prompt and accurate client responses, improving correspondence efficiency.
• Maintain organized company records, enabling quick access and retrieval.
• Facilitate communication between clients, suppliers, and teams, boosting satisfaction.
• Managed employee records, ensuring accuracy and compliance.
• Facilitated HR operations, enhancing efficiency and support.
• Streamlined job postings and selection, improving hiring process.
• Provided essential clerical support, maintaining organized files.

Human Resources Administrative Assistant at Denison Landscaping (2022-07 – 2023-05)

• Managed employee onboarding processes, enhancing new hire integration and reducing time to productivity.
• Onboarding and Offboarding
• Created timesheets and New Hire forms
• Handled all HR Duties

Cleaning Supervisor at Ck Cleaning Llc (2018-02 – 2024-01)

• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Organized supplies for use based on expected customer needs.

Medical Receptionist at Woman's Medical Center (2021-11 – 2022-06)

• Entered insurance, demographics and health history into patient database.
• Called patients to confirm scheduled appointments and obtain additional details.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Protected patients by observing strict HIPAA guidelines.
• Processed patient payments and scanned identification and insurance cards.
• Photocopied insurance cards, documented details and verification of patients.
• Took messages from patients and promptly relayed to appropriate staff.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.

Customer Service Representative at Aarons Furniture Store (2016-02 – 2019-09)

• Answered inbound calls, chats and emails to facilitate customer service.
• Set up and activated customer accounts.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Educated customers on special pricing opportunities and company offerings.
• Organized client contracts, records, reports and agendas to strengthen traceability.
• Exceeded company productivity standards on consistent basis.
• Commanded controls over expenses and inventory for optimal budget tracking.

High School Diploma – Woodbridge High School (2006)