Tilly Brown

A highly motivated, customer-focused individual with strong interpersonal skills, a global perspective, and a proven ability to adapt to fast-paced and dynamic environments. With experience spanning luxury retail, client relations, operations, and business management, I thrive on building strong client relationships, enhancing service delivery, and delivering memorable experiences. I completed a yearlong placement at Softcat Plc and a semester abroad in Melbourne, further developing my adaptability, commercial awareness, and global mindset.

Sales Development Representative, promoted to Account Executive (Jul 2026) at Bloom (2026-01 – Present)

• As an AE:
• Own the full sales cycle with mid-market and enterprise organisations, selling coach-led leadership development to C-suite and senior HR leaders.
• First quarter (Q3 2026): built 23 new opportunities, progressing 10 to demo stage or beyond.
• As an SDR:
• Hit 150% of target, with a standout meeting-held to SAL conversion rate.
• Promoted to Account Executive within six months.

Style Currator at Missoma (2025 – 2025)

• Provide exceptional client service in a high-end retail environment, delivering personalised styling advice and building strong rapport with new and returning customers.
• Collaborate with the social media team to plan and produce store content, including styling reels, product highlights, and behind-the-scenes posts.
• Actively contribute to the store visuals, product launches and stock management.

Vendor Alliance Operations Intern at Softcat Plc (2023-07 – 2024-07)

• Managed key vendor relationships by coordinating cross-departmental communications, and optimised operational workflows for strategic partners.
• Regularly liaised with both clients and internal stakeholders to ensure alignment and timely execution of joint marketing initiatives.
• Drove operational efficiency internally, by developing new processes and tracking systems, contributing to improved collaborations and vendor satisfaction.

Administration Assistant Work Experience at Aspire Developments (2022 – 2022)

• Produced and sent client invoices, managed correspondence, and learned the basics of project communication and business administration.

Front of House at Wagamama (2022 – 2022)

• Delivered attentive customer service in a high-volume restaurant, managing large sections efficiently and professionally.
• Trained in both floor and bar operations and entrusted with opening/closing responsibilities including restocking and Deliveroo order management.

Front of House at Wentworth Club (2020 – 2021)

• Provided excellent customer service to exclusive members and guests in a luxury hospitality setting.
• Gained experience in both casual and fine dining environment, often involved in setting up and hosting private events.

Maths Tutor at Maths Tutor (2019 – 2020)

• Provided one-on-one tutoring to KS3 and KS4 students, helping improve understanding and performance in mathematics.
• Tailored lesson plans to meet individual learning needs and curriculum standards.
• Built strong rapport with students, fostering confidence and independent problem-solving skills.
• Successfully supported students in preparing for exams, resulting in improved grades and academic outcomes.

Customer Assistant at Marks & Spencer (2019 – 2020)

• Worked across departments, gaining exposure to retail operations whilst developing interpersonal skills through customer interactions and issue resolution.

Work Experience at Scott Brownrigg Architecture (2018 – 2018)

• Completed a property development project, showcasing CAD skills, later presenting it to senior staff.
• Gained insight into project management, budgeting and team collaboration.

Investment Banking Virtual Work Experience at JPMorgan Chase & Co (2022 – 2022)

Finance Accelerator Simulation at AmplifyME (2022 – 2022)

Bachelors (Hons) in International Business Management – Oxford Brookes University, Oxford (2021 – 2025)

Exchange – RMIT, Melbourne A - Levels in Business (A), Psychology (B), Maths (C) – Licensed Victualler School, Ascot (2021 – 2025)