Operations Manager at Mentor IMC Group (part of Vinci Energies) (2008-11 – 2022-06)
Operations Manager responsible for upkeep of office and tenant lease requirements, managing health & safety systems, procurement of suppliers, reception duties, staff onboarding, travel arrangements, and company events. Managed office move in 2020 and supported all business units (EMEA, Americas, Asia Pacific) with administrative services.
- Responsible for upkeep of office and tenant lease requirements including PAT testing, annual risk assessments such as fire and water, emergency light tests, staff training including First Aid and Fire Marshall
- Liaising with Building Management regarding issues / queries; arranging work permits for sub-contractors and obtaining RAMS, checking liability insurance, certificates of competence
- Responsible for producing and reviewing all risk assessments, including DSE & Workstation area, country assessments
- Procurement and management of external suppliers, contracts and SLA's, including cleaning company, office supplies, office furniture, IT equipment, Travel Management Company, hotels, car hire companies
- Ensuring office fully stocked with required supplies including kitchen and stationary items
- Reviewing office policies and insurances to ensure they meet requirements
- Providing Reception cover, including fielding all calls, preparing rooms for meetings, signing in + meet and greet of external visitors
- Managing Health & Safety system for ISO 45001:2018 accreditation. Assisting with management of ISO 9001:2015 system
- Managing recruitment process of certain Administrative positions connected to Operations Team
- Managing onboarding process of new staff members including liaising with IT for User set-up, issuing access passes, setting up mobile accounts
- Managing staff leave and sickness records via Who's Off system
- Management of health care plans, personal accident / travel insurance policies for staff and all Consultants
- Arranging complex and ever changing travel itineraries for Directors and the Management Team – providing 24hr support
- Providing administrative support to all business units; EMEA, Americas and Asia Pacific
- Organising Company events, including quarterly & annual global BD meetings, Client meetings & dinners, Christmas & summer party
- Completed office move in 2020 including sourcing new premises, negotiated rent per sq. ft., engaged Solicitors, sourced fit out company, performed inventory, sourced Move Company, facilitated secure disposal of IT equipment
- Assisting with research for tenders including establishing amenities of Project location
- Onboarding of Consultants seconded to Client Projects including organising background checks, pre-employment medicals, industry training courses
- Management and oversight of all mobilization and rotational travel requirements for onshore and offshore Projects
- Managing all travel related changes and issues - 24hrs
- Logging all travel activity in preparation for payments of Supplier invoices
Lettings Team Administrator (also Saturday role) at SW19 Estate Agents (2008-05 – 2008-10)
Temporary assignment assisting a busy Lettings Team providing general administration support including tenant move-ins, viewings, preparing and updating tenancy agreements, serving section 21 notices, property management duties, office management duties and providing PA support to the Director. Also worked Saturday role from 2004-2010.
- General administration support including tenant move-ins and viewings
- Preparing and updating tenancy agreements
- Serving section 21 notices
- Property management duties
- Office management duties
- Providing PA support to the Director
Travel Manager at Global Strategies Group (2005-12 – 2008-05)
Travel Manager responsible for management and oversight of the Corporate Travel Department and HR Operations related travel for over 500 Security Consultants working on commercial projects in high risk locations. Also handled office management responsibilities and provided PA support to Directors.
- Management and oversight of the Corporate Travel Department including travel arrangements for Global senior management team
- Management and oversight of HR Operations related travel; deployment, rotation and repatriation of over 500 Security Consultants
- Arranging visas and ground transportation to camps
- Sourcing and achieving cost effective rates with all travel and office related suppliers
- Office Manager Responsibilities, including reception cover, office health and safety
- Providing PA support to the Directors, diary management, arranging meetings, amending presentations, preparing reports, managing expenses
Temporary Assignments at Various Travel Agents and Estate Agents (2005-08 – 2005-12)
Temporary assignments for Travel Agents and Estate Agents including BTI Hogg Robinson, Eden Travel & C. James & Co.
Operations Manager at STA Travel Ltd (2002-07 – 2005-07)
Operations Manager working in Head Office based Ticketing Department servicing all UK branches. Responsible for staff management, budget forecasting and management, and departmental oversight.
- Working in Head Office based Ticketing Department servicing all UK branches
- Document production of IATA tickets
- Management and oversight of 25 staff (22 Ticketing Agents and 3 Administrators)
- Recruitment, inductions, appraisals, KPI's, disciplinary action
- Forecast and management of Departmental budget; compiling annual business plan
- Management of the outsourcing of the Department to Cape Town, South Africa
Fulfilment Manager at Lastminute.com (2000-08 – 2002-06)
Fulfilment Manager responsible for document production of IATA tickets and management of staff. Established ticketing departments and satellite offices across UK airports. Negotiated rates and SLAs with travel suppliers.
- Document production of IATA tickets
- Management and oversight of 16 Staff including defining roles, recruiting & training staff
- Establishing personal development plans and ongoing appraisal & monthly KPI's
- Initiated the setup of the Company's two ticketing departments and satellite offices located across UK airports
- Managing and resolving customer issues and complaints
- Negotiation of rates & SLA's with travel suppliers including airlines, hotels and car hire companies
- Management and reconciliation of BSP accounts
IATA Ticketing Manager at STA Travel (1989-12 – 2000-07)
IATA Ticketing Manager, progressed from Office Junior to Ticketing Manager. Responsible for document production of IATA tickets and management of staff.
- Office Junior, progressed to Ticketing Manager
- Document production of IATA tickets
- Management of 8 staff including training, defining roles, establishing personal development plans, appraisals & monthly KPI's
- Resolving all customer issues directly with the public
