Tina Langston

I am a 56-year-old outgoing bubbly natured person who commits 110% in everything I do. I am a hardworking, motivated, conscientious individual who has a passion in a customer paced environment. I am a responsible, happy go lucky person who enjoys working within a happy friendly team and strives to reach goals and targets to ensure a company runs smoothly, efficiently, and successfully at all times. I have an approachable manner and am very diplomatic in the way I handle issues.

General Reception Duties - ROSE COTTAGE VETERINARY CENTRE

(2022-01)

• Answering and helping clients over the telephone
• Dispensing medications
• Leaving messages for the vets
• Emails and scanning documents and attaching to records
• Dealing with insurances
• Going to CPD events at other practices to keep up to date with current events
• Taking payments and consulting with vets to answer clients needs

Store Colleague - PETS AT HOME

(2015-12 - 2023)

My role in store involves helping customers with their pets needs whether advising on dietary advice, or locating items they need for their furry and feathered friends. My passion and drive is to do my job to the best of my ability as I have such passion for Pets and Customer Service.

• Serving and offering first class customer service
• Helping to put out delivery
• Keeping up with store standards
• Working well within a team
• Advising on licensed meds
• Trained to microchip domestic pets
• Always strive to learn within a career of this kind as I like to make a difference

Shop Assistant / Supervisor - GOOSTREY HOME & LEISURE

(2014-03 - 2015)

My responsibilities within this role vary daily of different tasks.

• Serving members of the general public on a computerised system
• Handling customer queries and complaints and dealing with these issues in an effective and diplomatic manner
• Stocking the store
• Serving in a busy tearoom
• Dealing with incoming deliveries
• Answering the telephone making sure all calls are directed to the relevant department
• Making sure store is clean and tidy at all times
• Being responsible for the store in general as this position involves being a key holder of the store

Counter Assistant - MR N BIRTWISLE

(2013-09 - 2014-03)

• Serving customers
• Till operations
• Cleaning duties
• Stock replenishment
• Making sure the shop was kept clean and tidy at all times
• Helping out where needed

Pet Shop Manager - W&T GIBSONS LTD - Cheshire

(2005-09 - 2013-08)

Busy agricultural and feed merchant company. I have continuous involvement with customers and suppliers. I am a bubbly, hardworking, conscientious person who is very adaptable and enjoys challenges.

• Being responsible for making and receiving internal and external telephone calls and queries
• Good customer service skills which involves making customers all feel that their visit has been happy and worthwhile
• Cashier work and handling large amounts of cash
• Stock replenishment
• Being responsible for day to day runnings of the store
• Making sure everything runs smoothly and efficiently
• Ensuring a happy team and happy customers

Shop assistant - LIDL SUPERMARKET

(2004-07 - 2005-08)

Working in a large fast paced supermarket.

• Replenishing stock
• Working alongside the store manager making sure the store runs effectively
• Serving customers on checkouts
• Cleaning
• Stocktaking
• Unloading deliveries
• Making sure as a key member of staff that I was available to cover other shifts in the event of sickness or holidays

Produce Department - TESCO

(2002 - 2004)

Working in another busy fast paced retail environment.

• Ensuring department was fully stocked
• Keeping goods fresh
• Goods rotated
• Multiskilled in till work
• Meeting and serving the public with their needs

GCSE - Maths - Rudheath High School (1979 - 1984)

GCSE - English - Rudheath High School (1979 - 1984)

GCSE - History - Rudheath High School (1979 - 1984)

GCSE - French studies - Rudheath High School (1979 - 1984)

Rudheath Primary School (1973 - 1979)