Tio Benjamin

Graduate BSc Cybersecurity student with hands-on IT support experience across networking, Active Directory account management, and SCCM-based device deployment, gained through university lab environments. Comfortable troubleshooting hardware, software, and network issues end-to-end, with a strong grounding in Windows environments, LAN/VLAN/WAN networking, and desktop/laptop builds. Brings proven customer-facing skills from a live healthcare security role — remaining calm, communicative, and solution-focused in fast-paced, high-pressure environments.

Full UK driving licence and own vehicle; comfortable working on-site and participating in an on-call rota.

Healthcare Security Officer - GSTS

(2024-10)

• Deliver frontline, customer-facing support across a large, fast-paced healthcare site, resolving issues for patients, staff, and visitors under time pressure.
• De-escalate volatile situations using clear verbal communication and structured conflict-resolution techniques — directly transferable to first-line IT support with frustrated or non-technical users.
• Monitor systems and premises for issues, respond to incidents, and maintain detailed, accurate incident logs — comparable to ticket documentation and issue tracking.
• Work rotating shift patterns including nights and weekends, demonstrating flexibility and reliability for on-call responsibilities.

BSc (Hons) - Cybersecurity - Manchester Metropolitan University (2022-09)

A Levels - Physics, Mathematics, IT - St Thomas Aquinas Catholic School (2015-09 - 2022-05)