Toby Baker

I am a results-driven professional with ten years' private sector experience and a strong interest in the built environment, shaped by a family background in architecture and building surveying. I am currently completing a master's in building surveying at Northumbria University and am on track for a first-class degree. As a Business Development Manager, I led site surveys across commercial and industrial properties, focusing on HVAC systems and maintenance planning.

I'm confident in extracting key information from drawings, O&M manuals, and documentation to support facilities management contracts. I also managed tenders and project delivery, gaining valuable experience in building operations and stakeholder coordination. In my previous role as Property Inspector at Graysons Properties, I carry out inspections to assess condition, identify maintenance needs, and ensure compliance, including Legionella prevention.

I produce reports, investigate defects, liaise with contractors, and help manage residential and commercial portfolios, maintaining high standards. I worked closely with trusts, universities, and corporate clients, combining hands-on site knowledge with a proactive, compliance-focused approach.

Site Design Specialist - Nixon Hire

(2025-10)

• Design sustainable site layouts for temporary accommodation and welfare setups, ensuring compliance with operational and H&S requirements.
• Developing skills using design software.
• Manage the largest supplier in the country, taking responsibility for site layout design and coordination.
• Assess site constraints and requirements to deliver practical and efficient layout solutions across the whole country.
• Liaise with internal teams, clients, and contractors to ensure designs were feasible and delivered on time.
• Adapt layouts in real time to respond to changing project needs and logistical challenges.

Property Inspector - Graysons Properties

(2025-05 - 2025-10)

• Conducted regular property inspections to assess and document condition, identifying maintenance needs and potential H&S risks.
• Produced detailed and accurate condition reports for internal use and client reference.
• Investigated and report on building defects, wear and tear, and environmental damage.
• Supported the management of residential and commercial property portfolios, ensuring high standards of upkeep and tenant satisfaction.
• Carried out water temperature monitoring to comply with health & safety regulations, including Legionella risk prevention.
• Liaised with contractors to coordinate responsive and planned maintenance works.
• Communicated with tenants to provide access, updates, and resolve issues efficiently and professionally.
• Assisted in ensuring compliance with statutory and regulatory obligations across all managed properties.
• Maintained accurate records of inspections, repairs, and remedial actions using internal software systems.

Business Development Manager - HLA Services

(2023-04 - 2025-05)

• Identified and pursued new business opportunities within the HVAC industry, expanding the client base and driving growth.
• Collaborated with internal departments and sub-contractors to perform maintenance schedules and oversee facilities management contracts from enquiry through to completed site visits.
• Performed site surveys on large commercial and industrial sites, including schools, trusts, and manufacturing plants across the northeast.
• Led client meetings and negotiations to secure contracts and build lasting relationships.
• Managed tender submissions by organising company-wide information, ensuring compliance, and maintaining certifications required for government and PLC tenders.
• Proactively monitored industry trends and competitor activity to inform strategic business development initiatives.

Logistics Coordinator - Nixon Hire

(2022-07 - 2023-03)

• Made real-time decisions to maintain operations, including coordinating equipment recovery and resolving urgent issues.
• Managed and prioritised incidents impacting customers, the business, and the public, ensuring swift resolution.
• Engaged third-party providers to overcome logistics challenges and maintain continuity.
• Analysed complex situations to determine effective, outcome-focused actions.

Mortgage Advisor - L&C Mortgages

(2021-09 - 2022-06)

• CeMAP Level 1 qualified, providing tailored mortgage advice in a fast-paced, compliance-driven environment.
• Used strong analytical skills and lender criteria knowledge to identify the best mortgage solutions for clients.

Waiter - Newcastle Racecourse

(2016-01 - 2018-12)

• Delivered professional hospitality in high-pressure environments, managing VIP guests and coordinating team efforts to ensure seamless event service.

Student - University of Liverpool

(2018-01 - 2021-12)

MSc - Building Surveying - Northumbria University (2027)

BA (Hons) - Business Management - University of Liverpool (2018 - 2021)

A-Level - St Cuthberts Sixth Form (2016 - 2018)