Toni
Customer Service Asscociate
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About
Friendly and reliable team member. Brings strong customer service experience, a positive attitude, and the ability to work efficiently in fast-paced environments.
Experience
Crew Member at McDonald's (2023-01 – 2024-10)
Delivered fast and friendly customer service in a high-volume restaurant environment
- Delivered fast and friendly customer service in a high-volume restaurant environment
- Took customer orders, operated POS system, and handled cash transactions accurately
- Prepared food items following safety and quality standards
- Maintained cleanliness of dining and kitchen areas
- Worked collaboratively with team members to ensure efficient service during peak hours
Residence Clerk at Western University (2025-11 – 2026-03)
Provided front-line customer service to students and visitors in a busy residence environment
- Provided front-line customer service to students and visitors in a busy residence environment
- Handled inquiries, resolved concerns, and ensured a positive experience for residents
- Managed administrative tasks, including records and documentation
- Maintained a clean, organized, and welcoming front desk area
Sales Associate at American Eagle Outfitters (2022-02 – 2022-08)
Assisted customers with purchases and product selection in a retail setting
- Assisted customers with purchases and product selection in a retail setting
- Operated cash register and processed transactions accurately
- Supported store cleanliness, restocking, and merchandising
- Worked as part of a team to meet sales goals and improve customer satisfaction
Customer Service Specialist at Call Center Guys (2021-04 – 2021-07)
Managed high-volume customer interactions via phone, email, and chat
- Managed high-volume customer interactions via phone, email, and chat
- Resolved customer issues efficiently while maintaining professionalism
- Built strong communication and problem-solving skills
Operating Officer at TRCK Entertainment Limited (2025-05 – Present)
Coordinate team operations and support marketing initiatives
- Coordinate team operations and support marketing initiatives
- Demonstrate leadership, organization, and teamwork skills
Education
Bachelor of Business Administration in Business Administration – University of New Brunswick
