Toni

Friendly and reliable team member. Brings strong customer service experience, a positive attitude, and the ability to work efficiently in fast-paced environments.

Crew Member at McDonald's (2023-01 – 2024-10)

Delivered fast and friendly customer service in a high-volume restaurant environment

• Delivered fast and friendly customer service in a high-volume restaurant environment
• Took customer orders, operated POS system, and handled cash transactions accurately
• Prepared food items following safety and quality standards
• Maintained cleanliness of dining and kitchen areas
• Worked collaboratively with team members to ensure efficient service during peak hours

Residence Clerk at Western University (2025-11 – 2026-03)

Provided front-line customer service to students and visitors in a busy residence environment

• Provided front-line customer service to students and visitors in a busy residence environment
• Handled inquiries, resolved concerns, and ensured a positive experience for residents
• Managed administrative tasks, including records and documentation
• Maintained a clean, organized, and welcoming front desk area

Sales Associate at American Eagle Outfitters (2022-02 – 2022-08)

Assisted customers with purchases and product selection in a retail setting

• Assisted customers with purchases and product selection in a retail setting
• Operated cash register and processed transactions accurately
• Supported store cleanliness, restocking, and merchandising
• Worked as part of a team to meet sales goals and improve customer satisfaction

Customer Service Specialist at Call Center Guys (2021-04 – 2021-07)

Managed high-volume customer interactions via phone, email, and chat

• Managed high-volume customer interactions via phone, email, and chat
• Resolved customer issues efficiently while maintaining professionalism
• Built strong communication and problem-solving skills

Operating Officer at TRCK Entertainment Limited (2025-05 – Present)

Coordinate team operations and support marketing initiatives

• Coordinate team operations and support marketing initiatives
• Demonstrate leadership, organization, and teamwork skills

Bachelor of Business Administration in Business Administration – University of New Brunswick