Toni Ojo

Commercial and customer operations professional with experience across logistics, account management, and client support environments. Experienced in managing customer accounts, resolving billing and service queries, and collaborating with cross-functional teams to deliver high levels of client service. Strong relationship-building and problem-solving skills with the ability to thrive in fast-paced commercial environments.

Seeking an Account Management, Client Executive, or Customer Success opportunity to support client growth and long-term business relationships.

Customer Success/Operations Controller - HSS Proservice - Trafford Park

(2025-11 - 2026-04)

• Managed supplier accounts ensuring proof of delivery and collection documentation for accurate invoicing and revenue increase.
• Handled high-volume queries from customers and suppliers via phone and email within SLA.
• Liaised closely with credit control teams to open customer accounts and resolve account blocks.
• Investigated failed deliveries and resolved disputes, agreeing chargeable costs where required.
• Supported invoicing accuracy and timely submission of financial documentation.
• Worked cross-functionally with finance teams to resolve billing and account queries.

Inside Sales/Account Manager - Rhenus Logistics - Eccles

(2024-09 - 2025-10)

• Managed allocated customer accounts across UK and EU logistics operations, ensuring high levels of service and client satisfaction.
• Prepared commercial quotations and supported account retention initiatives to maintain and grow customer relationships.
• Analysed account performance data to identify lost or down-trading customers, helping drive revenue recovery opportunities.
• Built and maintained strong client relationships within a fast-paced logistics environment.
• Supported onboarding of new clients and contributed to long-term account development and growth.

Business Development Consultant - Moorepay - Swinton

(2022-10 - 2024-08)

• Communicated with prospective clients via phone and email.
• Managed CRM (SugarCRM) and pipeline tracking.
• Supported Business Development Managers generating over £100,000 revenue.

CAD Technician - Southern's Broadstock - Macclesfield

(2021-07 - 2022-07)

• Managed customer orders and bespoke design requests.
• Produced engineering drawings and cost estimates using Excel.
• Liaised with production and sales teams to ensure delivery.

BSc - Design Engineering / Product Design - Manchester Metropolitan University (2018 - 2021)

BTEC Level 3 - Mechanical Engineering - Bury College (2015 - 2017)