Tonia Henderson
Field Resource Controller Team Leader
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About
I am a reliable and detail-oriented professional with strong experience in customer service, administration, and IT support. At Fujitsu, I advanced from customer service technician to team leader, gaining expertise in resource planning, incident management, and engineer scheduling. Skilled in communication, problem-solving, and adaptability, I thrive in dynamic environments and consistently deliver positive customer experiences.
Experience
Field Resource Controller Team Leader - Fujitsu Jan 2023-present
Field Resource Controller - Fujitsu - Feb 2022 - Jan 2023
2nd Line Messaging Engineer - Fujitsu - May 2020 - Feb 2022
Customer Service Technician - Fujitsu - Jun 2018 - May 2020
Education
Bracknell and Wokingham College - Sept 2015 - June 2018
- Level 2 BTEC IT
- Level 3 BTEC Business Studies
- 4 GCSEs including Maths and English (Grade C)
- 2 BTECs awarded Merit
- Level 3 BTEC Business Studies
