Tracy Mccullagh

A friendly and trustworthy person who enjoys new challenges and approaches work in an organised manner whilst maintaining flexibility. Hard-working and reliable with the ability to prioritise workloads whilst meeting strict deadlines and targets. Can work well in a team but also on own initiative, possessing excellent communication skills.

Have worked in retail for over 25 years where I have developed the skills for excellent customer service and gained experience in management roles which I am currently employed in.

Customer Service Manager at B&M Bargains (2011-11 – Present)

• Cash Handling including floating all tills, calculating all are correct at the end of working day.
• Managing all staff rotas.
• Dealing with any staff or customer complaints or issues.
• Reporting any till malfunctions with external company to make sure the workplace runs smoothly as possible.
• Liaise with security company weekly to ensure takings are handled and collected correctly.
• Making sure staff and customer satisfaction remains high and a priority.
• Securely opening and closing shop daily.

Till Clerk at Youngs Fruit Shop (2021-11 – 2022-11)

• Cash handling, using tills.
• Serving customers to ensure customer satisfaction.
• Tidying and cleaning shop to ensure it was always presentable.
• Opening and closing business daily.

Customer Assistant at Asda (1997-06 – 1999-04)

• Working on tills serving customers.
• Stock replenishment.
• Handling customer issues or queries.

Level 1 Diploma in Teaching Studies – Ocean Road Community Centre (2002-07 – 2003-05)

Level 2 Diploma in Teaching Studies – Ocean Road Community Centre (2003-07 – 2004-05)

CSE in English, Sociology and Mathematics – St Wilfrids R.C College (1981-07 – 1986-05)