Tracy Mccullagh
Customer Service Manager
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About
A friendly and trustworthy person who enjoys new challenges and approaches work in an organised manner whilst maintaining flexibility. Hard-working and reliable with the ability to prioritise workloads whilst meeting strict deadlines and targets. Can work well in a team but also on own initiative, possessing excellent communication skills.
Have worked in retail for over 25 years where I have developed the skills for excellent customer service and gained experience in management roles which I am currently employed in.
Experience
Customer Service Manager at B&M Bargains (2011-11 – Present)
- Cash Handling including floating all tills, calculating all are correct at the end of working day.
- Managing all staff rotas.
- Dealing with any staff or customer complaints or issues.
- Reporting any till malfunctions with external company to make sure the workplace runs smoothly as possible.
- Liaise with security company weekly to ensure takings are handled and collected correctly.
- Making sure staff and customer satisfaction remains high and a priority.
- Securely opening and closing shop daily.
Till Clerk at Youngs Fruit Shop (2021-11 – 2022-11)
- Cash handling, using tills.
- Serving customers to ensure customer satisfaction.
- Tidying and cleaning shop to ensure it was always presentable.
- Opening and closing business daily.
Customer Assistant at Asda (1997-06 – 1999-04)
- Working on tills serving customers.
- Stock replenishment.
- Handling customer issues or queries.
Education
Level 1 Diploma in Teaching Studies – Ocean Road Community Centre (2002-07 – 2003-05)
Level 2 Diploma in Teaching Studies – Ocean Road Community Centre (2003-07 – 2004-05)
CSE in English, Sociology and Mathematics – St Wilfrids R.C College (1981-07 – 1986-05)
