Tuana Bolat

A motivated and customer-focused individual with strong communication and organisational skills, currently studying BSc Business at Queen Mary University of London. Experienced in delivering excellent client service in a professional environment and eager to develop and grow within the retail sector. Passionate about creating positive customer experiences, supporting sales success and contributing to a premium brand's reputation.

Receptionist / Assistant - Hazel Skin Studio - London

(2025-01 - 2026-01)

• Welcomed clients and managed appointments and enquiries.
• Improved my customer service skills in person and over the phone.
• Maintained a professional and organised reception area.
• Supported daily operations to ensure a smooth client experience.

Work Experience – Bank Consulting - KPMG - London

(2024-07 - 2024-07)

Specially selected by my Sixth Form to take part in a competitive work experience programme at KPMG.

• Gained insight into the banking sector and the work of consultants.
• Worked on real-life case studies and group projects.
• Developed analytical thinking, problem-solving and teamwork skills.

BSc - Business - Queen Mary University of London

BTEC Level 3 Business Diploma - Business

BTEC Music Technology - Music Technology

GCSE - English Language

GCSE - Turkish

GCSE - Sociology

GCSE - Mathematics