Tumelo Malatji

Dedicated and detail-oriented professional with over 5 years of experience as a Lodge Duty Manager in a luxury environment of Serenity Mountain and Forest Lodge, complemented by a qualification in Ecotourism Management. Proven expertise in hospitality, customer service, and operational management, with a strong commitment to environmental sustainability and conservation. Adept at coordinating guest services, managing administrative tasks, and ensuring seamless operations.

Seeking to leverage extensive experience and passion for hospitality to contribute to the success of the establishment.

Inservice Training: Intern/Trainee - Serenity Mountain and Forest Lodge - Malelane, Sherlock Farm 461JU, Portion 2, Mpumalanga

(2020-09 - 2021-03)

Duty Manager - Serenity Mountain and Forest Lodge - Malelane, Sherlock Farm 461JU, Portion 2, Mpumalanga

(2021-03)

• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the establishment.
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
• Led all the restaurant activities on day-to-day basis.
• Make sure the suites are ready prior to guest arrivals.
• Handling guests accounts and bookings.
• Supervising all the operations of the lodge and restaurant.
• Handling complaints and reporting to relevant individuals.
• Stock counts and inventory checks.

Diploma - Ecotourism Management - Vaal University of Technology (2021-04)

Matric - Giyani High School (2010)