Tyane Itoje

Target-driven B2B sales and recruitment professional with experience generating new business, building client and candidate pipelines, and managing relationships through to successful placement and onboarding. Generated more than £10,000 in monthly gross profit through business development, candidate placements and client engagement. Confident with cold calling, lead generation, consultative conversations, negotiation, high-volume communication and database management.

Brings strong customer-service, administration and problem-solving skills, supported by current university study in Cyber Security and practical experience with digital systems. Seeking a sales, business development, recruitment or account-management role where commercial performance and relationship building are valued.

Recruitment Consultant at Urgent Response Healthcare (2022-03 – 2023-08)

• Generated more than £10,000 in monthly gross profit through business development, candidate placements and client engagement.
• Developed new business through cold calling, lead generation and discussions with potential clients about recruitment services and contracts.
• Built and managed a pipeline of more than 200 active healthcare professionals, maintaining accurate records and regularly updating candidate information.
• Sourced, qualified and matched candidates to client requirements using job boards, referrals, adverts and digital recruitment platforms.
• Managed candidates and vacancies throughout the recruitment lifecycle, from initial contact and screening through interviews, compliance checks, onboarding and placement.
• Built positive relationships with candidates and business clients through high-volume telephone and email communication.
• Negotiated salaries and supported successful placements while balancing candidate expectations, client requirements and service deadlines.
• Reviewed documentation for accuracy and handled confidential personal information in line with company procedures.
• Managed multiple vacancies and competing priorities while working to performance targets and maintaining a high standard of service.

Customer Advisor at Teleperformance (2023-09 – 2024-02)

• Provided high-volume customer support using internal digital systems and databases to investigate and resolve enquiries.
• Built rapport quickly with customers, identified their needs and communicated suitable solutions clearly.
• Managed multiple enquiries while maintaining accuracy, efficiency and a high standard of customer service.
• Diagnosed customer issues by gathering information, identifying problems and determining appropriate next steps.
• Updated customer records accurately while following data protection and company procedures.
• Escalated complex issues appropriately and followed established resolution processes through to completion.

Property Management Assistant at Sondel Developments UK (2020-06 – 2022-03)

• Liaised with tenants, tradespeople and internal stakeholders to coordinate work, resolve issues and maintain positive working relationships.
• Supported day-to-day business administration and operations across property management activities.
• Used Microsoft Word and Excel to maintain records, organise information and prepare business documentation.
• Coordinated maintenance requests between tenants, contractors and internal stakeholders, keeping parties informed of progress.
• Investigated issues, managed competing priorities and coordinated practical solutions within required timeframes.
• Assisted with payroll administration and other confidential business processes.

BSc (Hons) in Cyber Security – Aston University (2023)

BTEC Level 3 in Business – Christ the King (2019 – 2022)

GCSEs – Thomas More (2014 – 2019)