Tylah James

Dedicated, reliable and organised individual with excellent customer service and communication skills having worked in retail and Reception/Administration roles. With a year's solid Receptionist experience providing exceptional customer service, administrative support, proficient in managing front desk operations, handling enquiries, scheduling appointments, and ensuring a positive client experience, I am now looking to transfer my skills into a permanent Corporate Receptionist role.

Receptionist/Administrator at Queensbridge Group Practice (2025-04 – Present)

• Greeting and assisting patients in person and by phone, managing appointments and enquiries.
• Maintaining accurate patient records using clinical systems (EMIS).
• Processing repeat prescriptions and manage patient registrations.
• Handling correspondence, filing, and scanning of medical documents.
• Ensuring patient confidentiality and compliance with GDPR at all times.
• Liaising with clinicians and external healthcare providers to support smooth patient care.
• Supporting daily operations, including clinic preparation and managing waiting areas ensuring the area is presentable at all times.
• Participate in team meetings, training, and administrative projects as required.
• Opening and closing the practice.

Pharmacy Assistant/Dispenser Apprenticeship at Day Lewis Pharmacy (2024-01 – 2025-04)

Working and studying at the same time, so I would dedicate regular time each week for completing coursework, reviewing learning materials, and preparing for assessments. Achieved a Level 2 Pharmacy Dispenser Apprenticeship Qualification.

• Accurately dispense prescribed medications under the supervision of a Pharmacist.
• Provide clear and professional advice to patients on medication use, side effects, and storage, while referring complex queries to the pharmacist.
• Assist in placing, receiving, and verifying medication orders.
• Processing sales transactions and handling payments.
• Restocking shelves and organizing medications in the pharmacy.
• Ordering pharmaceutical supplies as needed.
• Managing patient records and maintaining confidentiality, updating the database.
• Maintaining cleanliness and hygiene in the pharmacy area.
• Assist in resolving customer concerns and ensuring a positive pharmacy experience.
• Preparing and assembling monthly dosette boxes for patients to ensure accurate medication management.
• Processing prescriptions efficiently using pharmacy management systems.
• Sending text messages to customers to let them know their prescription was ready for collection.

Kitchen Team Member/Baker at Hummingbird Bakery (2023-07 – 2023-09)

• Weigh out quantities of ingredients.
• Mix ingredients safely with large-scale catering machinery.
• Bake products in large batches in industrial ovens.
• Decorate various products perfectly as needed same day.
• Clean all areas used straight after use adhering to Health & Safety and Food Hygiene Standards.
• Meeting and greeting customers, advising them on cakes, cookies, brownies, asking if they have any allergies, taking payments.

Assistant Administrator/Receptionist at Mo's Carpentry (2022-11 – 2023-06)

Part time in between university holiday breaks.

• Maintained accurate records while handling confidential information in line with data protection requirements.
• Used IT systems and Microsoft Office to manage records and provide efficient customer service.
• Managed a multi-line telephone system, directing calls to appropriate personnel and taking messages when needed.
• Meeting and greeting clients.
• Scheduled and coordinated appointments and meetings.
• Handled incoming and outgoing mail and packages.
• Provided administrative support, including managing emails, records, and documents.
• Shadowed inspections.
• Assisted in various administrative tasks such as data entry, document preparation, and record-keeping.

Retail Assistant at Primark (2022-04 – 2022-10)

In between university holiday breaks.

• Providing amazing customer service to customer even during chaos.
• Working quickly and competently with store technology.
• Assisting customers in finding the products they're looking for.
• Processing customer payments at the checkout point/till.
• Receiving, unpacking and arranging new shipments.
• Guiding customers towards dressing rooms.
• Placing unwanted items back to display racks.

Student Warden for Halls of Residence at University of Leicester (2022-01 – 2022-04)

• Implementing emergency procedures and addressing security concerns within the residential student area.
• Promoting a positive and inclusive living environment.
• Addressing violations of policies related to noise, cleanliness, guest policies.
• Coordinating responses, providing support to student residents, and working closely with campus security or emergency services in the event of emergencies.

Biological Sciences in Biological Sciences – University of Leicester (2021-10 – 2023-07)

A Levels – Stoke Newington School and Sixth Form (2019-09 – 2021-06)

GCSEs – Hackney New School (2017-09 – 2019-06)