Tyler McCray

Dynamic leader with 16+ years of experience building mission-critical communications systems and scalable operational frameworks. Proven COO expertise in establishing client success infrastructures and managing cross-functional teams in high-pressure environments, complemented by a robust technical background as an ATIS Technician with global deployment experience. Skilled in KPI reporting, process optimization, and organizational design.

Co-Founder and COO - Scaling Made Easy Operations Inc - Kingston, ON

(2024-08)

• Built and led client success infrastructure for a multi-client SaaS and AI development agency, scaling revenue to $350K monthly and retaining 85% of clients
• Developed and implemented onboarding frameworks integrating clients into existing business operations, reducing time-to-value and enhancing engagement
• Designed KPI reporting frameworks with dashboards and quarterly executive reports, enabling data-driven decisions on client health and expansion
• Managed a portfolio of 20 client engagements, balancing priorities and aligning delivery across teams to maintain high client satisfaction
• Built and led a 9-person cross-functional team, establishing culture, accountability, and performance frameworks in a fast-moving distributed organization
• Oversaw partner and vendor communications, managing platform negotiations and aligning external partnerships with company goals

Aerospace Telecommunications and Information Systems Technician - Department of National Defence Canada - Kingston, ON

(2010-08 - 2024-02)

• Served 13 years as an ATIS Technician with specialist expertise in telecommunications and information systems supporting Air Force and joint operations
• Led deployment communications for front-line units, establishing mission-critical, secure, and reliable communications infrastructure globally under high pressure
• Implemented zero-failure communications accountability standards, ensuring systems were operational before mission start
• Coordinated multinational communications architecture aligning with operational requirements across coalition partners and command chains
• Maintained strict documentation, systems governance, and operational protocols in dynamic field environments
• Performed preventive and corrective maintenance on complex telecommunications and cryptographic systems, managing lifecycle of materials across deployments

College diploma - Electronic Engineering - Nova Scotia Community College (2010-09 - 2012-12)

College diploma - Criminal Justice - New Brunswick Community College (2005-09 - 2007-08)