Ujani Peiris

Junior Business Analyst with 2+ years of experience in business analysis, CRM systems, and data-driven process improvement. Certified SAFe® 6 AI‑Empowered Product Owner/Product Manager (Scaled Agile) with hands-on experience in requirements elicitation, stakeholder management, Agile/Scrum delivery, backlog refinement, and UAT testing. Skilled in SQL, Power BI, Excel, Jira and process mapping to transform business needs into functional requirements, dashboards, and scalable digital solutions.

Experienced supporting CRM implementations, workflow automation, and KPI reporting to improve operational efficiency and data‑driven decision‑making.

Junior Business Analyst (Contract) - Sysensor (Pvt) Ltd

(2025-05 - 2026-03)

Key Achievement: Increased operational efficiency by 20% through CRM workflow automation and enhanced reporting dashboards.

• Led cross-functional collaboration to elicit, analyze, and document business and functional requirements for CRM and ERP system enhancements, ensuring alignment with business goals.
• Designed and maintained As-Is/To-Be workflows, process maps, BPMN diagrams, and user journeys using Draw.io to support Agile sprint planning, digital transformation, and process optimization initiatives.
• Oversaw functional testing, data validation, and User Acceptance Testing (UAT), ensuring system releases met quality standards and business requirements.
• Developed Power BI dashboards and SQL reports to monitor KPIs, automate reporting, and deliver actionable insights for executive and operational teams.
• Managed and tracked requirements, user stories, and sprints in Jira, ensuring transparent communication between business and technical teams and timely delivery of features.
• Facilitated stakeholder workshops, prepared training materials and user documentation, and drove adoption of CRM and ERP solutions across departments.

Trainee Business Analyst (Contract) - Sysensor (Pvt) Ltd

(2023-12 - 2025-05)

• Supported requirements gathering workshops for CRM-integrated systems, ensuring clear and complete documentation.
• Assisted in Agile delivery, including backlog refinement, sprint planning, and feature validation in Jira, to enhance project execution.
• Created user stories, acceptance criteria, and workflow diagrams to improve communication between technical teams and business stakeholders.
• Conducted data analysis using SQL and Excel to generate actionable reports supporting CRM system enhancements.
• Participated in functional testing and UAT to ensure solutions met business requirements and quality standards.

Research Assistant - The Open University

(2020-09 - 2023-10)

• Collected and analysed institutional datasets to support strategic planning and research initiatives.
• Developed Excel dashboards and reports to present analytical findings to academic departments.
• Documented internal workflows and collaborated with departments to support process improvement initiatives.

MSc - Business Information Systems Management - Middlesex University, London (2023 - 2024)

BSc (Hons) - International Management and Business - University of Plymouth (2015 - 2018)

AAT - Associate of Accounting Technicians - Completed Intermediate Level (2011 - 2016)