Ujwol Koirala

Hospitality professional with over 15 years of experience, specializing in food & beverage management and guest service. Skilled in supervising restaurant and kitchen operations, ensuring adherence to food safety standards, and delivering an exceptional guest experience.

Experience of leading diverse teams, manage daily operations, and resolve issues quickly in a fast-paced environment. Known for fostering a positive and collaborative atmosphere that encourages teamwork, with expertise in training, inventory management, and improving service quality.

Restaurant Manager - Taste of Kathmandu

(2025-04)

• Manage budgets, track expenses, prepare financial reports, and control costs.
• Ensure all operations comply with food safety, alcohol service, and labor laws.
• Ensure the restaurant complies with health, safety, and licensing regulations.
• Balancing operational efficiency, team performance, and customer satisfaction to ensure the overall success of the restaurant.

Restaurant Supervisor - Dukes London

(2022-10 - 2025-03)

• Supervise daily restaurant operations, ensuring smooth service and adherence to high standards of quality and food safety.
• Lead a team of servers and kitchen staff, providing guidance and training to enhance performance and ensure a positive guest experience.
• Oversee inventory management and handle cash transactions, ensuring accuracy and efficiency.
• Assist with customer inquiries and resolve complaints to maintain a high level of satisfaction.

Captain - The Londoner Hotel, Macau – Churchill's Table - Macau

(2021-01 - 2022-03)

• Led a team of servers, ensuring seamless service delivery and guest satisfaction during high volume dining periods.
• Managed food safety compliance and cleanliness on the restaurant floor.
• Provided hands-on support in food preparation and culinary tasks when needed.
• Actively addressed guest complaints, providing effective solutions to ensure satisfaction.

Captain - Parisian Hotel, Macau - Le Buffet - Macau

(2016-10 - 2020-12)

• Delivered exceptional service in a fast-paced buffet environment while maintaining strict food safety and hygiene standards.
• Trained junior staff, ensuring all team members adhered to operational procedures and delivered a high standard of service.
• Consistently recognized with "Star Performer" awards for dedication to guest service excellence.

Team Leader - Atlantis The Palm - Dubai

(2015-03 - 2016-09)

• Supervised a team of service staff, ensuring operational efficiency and exceptional guest service in a luxury hospitality setting.
• Managed bar inventory and beverage services, ensuring compliance with all safety regulations.
• Contributed to staff training, fostering a team-oriented environment focused on service excellence.

Server - Star Cruises – Superstar Libra - Singapore

(2013-03 - 2013-12)

• Provided attentive food and beverage service to a diverse, international clientele.
• Ensured adherence to company service standards and food safety regulations.

Senior Server - Hotel Shangri-La - Kathmandu

(2009-05 - 2013-02)

• Delivered high-level service in a fine-dining environment, ensuring a seamless guest experience.
• Trained and mentored junior staff on food service techniques and safety practices.
• Managed guest feedback and worked to resolve issues efficiently.

Higher Secondary Education Board (HSEB) (2006)

School Leaving Certificate (SLC) (2004)