Uma Patel

Experienced Customer Service Representative with a 20-year tenure at Lloyds Banking Group, specialising in rectifying errors and identifying solutions. Demonstrated expertise in process optimisation, logistical planning, and customer needs analysis. Proven ability to maximise customer satisfaction by resolving service issues promptly.

Previous roles include Administration Clerk at Honeytop Foods Ltd, Lab Monitor at De Montfort University, and Hospitality Assistant at The Royal Wolverhampton NHS Trust. Adept at remote teamwork and committed to enhancing operational efficiency. Seeking opportunities to leverage extensive experience in customer service and administration within a dynamic organisation.

Positive and upbeat Customer Service Specialist bringing 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Customer Service Representative - Lloyds Banking Group - Wolverhampton, West Midlands

(1999-03 - 2019-06)

Rectifications Team - Rectifying errors and identifying solutions. Document Registration Team (Savings and Investments) - Registering documents such as Death Certificates, Power of Attorney, Grant of Probate, Calculating interest calculations.

• Maximised customer satisfaction by resolving service issues promptly.

Packing Operative - Temps Select Ltd - Wolverhampton, West Midlands

(1998-09 - 1998-10)

Packing and sorting job

Lab Monitor - De Montfort University - LEICESTER, Leicestershire

(1997-09 - 1998-06)

• Lab monitor looking after computer labs, checking student ID and helping with problems.

Administration Clerk - Honeytop Foods Ltd - LEICESTER, Leicestershire

(1998-01 - 1998-04)

Answering phones, filing, typing, working with invoices and order sheets.

• Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.

Hospitality Assistant - The Royal Wolverhampton NHS Trust - Wolverhampton, West Midlands

(1995-05 - 1995-05)

Helping nurses with patients

Nursery Assistant - Goldthorn Nursery School - Wolverhampton, West Midlands

(1994-11 - 1994-12)

Looking after nursery school children as part of my course.

• Facilitated activities to enhance motor skills, including group games, art activities and outside play.

Bachelor of Science - Management Science - De Montfort University (1999)

A-Levels - Law - Colton Hills School (1995)

GCSEs - Colton Hills School (1993)