Umair Attique

Reliable and vigilant SIA-licensed Security Operative with over 10 years of professional experience in public-facing service, complaint handling, incident awareness, accurate record keeping, confidential information, administration and regulated working environments. Experienced in remaining calm under pressure, communicating professionally with members of the public, handling difficult situations, following procedures and maintaining high standards of safety, professionalism and confidentiality. Strong transferable experience from customer service and public-sector environments, with a professional approach to observation, access-focused vigilance, conflict de-escalation, reporting and compliance.

Seeking Security

Officer, Security Operative, Security Guard, Concierge Security, Corporate Security or Retail Security roles.

Customer Service Advisor - RAC - United Kingdom

(2026-01 - 2026-05)

• Handled approximately 80–100 inbound calls per day while maintaining a calm, professional and reassuring manner.
• Assessed customer situations, confirmed key information and coordinated appropriate assistance, demonstrating sound judgement and clear communication under pressure.
• Managed difficult conversations and complaints using conflict de-escalation skills to reach appropriate outcomes.
• Updated customer records accurately and followed company procedures, data-protection requirements and service standards.
• Worked closely with colleagues and service partners in a fast-paced, safety-focused environment.

Personal Secretary / Assistant - Punjab Saaf Pani Authority

(2021-03 - 2025-12)

• Supported senior management and coordinated more than 100 public procurement tenders and contracts.
• Maintained confidential records, official correspondence, tender documents, meeting files and management schedules.
• Checked documentation for completeness and supported compliance with organisational procedures and regulations.
• Coordinated meetings with internal teams, contractors and external stakeholders, ensuring information was recorded and communicated accurately.
• Demonstrated discretion, reliability and close attention to detail when handling sensitive documents and official matters.

Office Secretary - Irrigation Department Punjab

(2015-06 - 2021-03)

• Provided day-to-day administrative support and maintained accurate departmental, personnel and public-enquiry records.
• Responded professionally to members of the public, handled complaints and directed issues to appropriate officers.
• Assisted with recruitment administration, reports, meeting coordination and confidential documentation.
• Monitored office activities, schedules and correspondence to support orderly and efficient operations.
• Worked within government procedures and maintained professionalism when dealing with sensitive or challenging situations.

Customer Service Representative - IBEX Global

(2015-01 - 2015-05)

• Handled customer enquiries, complaints, billing questions, payments and account information.
• Used active listening and clear explanations to resolve issues and maintain positive customer relationships.
• Worked to service targets while recording customer interactions accurately and protecting confidential information.

MBA - Global Institute Lahore

Bachelor of Commerce - Commerce - University of the Punjab

Professional Certificate - Planning, Production & Control

Professional Certificate - Spoken English