Umeir Ahmad

I am a reliable, highly motivated and responsible individual, experienced in delivering an exceptional customer service within an IT environment. I can deal with people in a confident, positive manner and have experience of working under pressure in fast paced target driven roles. I am an excellent communicator with strong organisational skills and the ability to motivate others.

I feel I have the ability to perform several tasks at once while prioritising my workload effectively. I am enthusiastic, intelligent, willing to learn and can easily adjust to new and challenging situations. I strongly believe determination and the ambition to succeed combined with drive and commitment, are qualities that I have in abundance.

Royal London – Senior Application Support Analyst

September 2015 – (Current)

My role as an Application Support Analyst:

• Track, log and respond to support tickets
• Create and monitor defects 
• Preform software application with disaster recovery 
• Ensure documentation is current and relevant
• Providing 2nd Line support to customers over 3 sites 
• Subject Matter Expert in our online journey 
• Ensuring software products are functioning correctly and are up to date
• Supporting the software/hardware and aiding customer with any issues 
• Liaise with 3rd party companies to ensure bug and fixes are managed

Napier University - 2008 – 2012

10 Colinton Road

Edinburgh

EH10 5DT

Qualification Gained: Bsc Computing (Distinction)