Umera Tariq

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Library Services Assistant - Birmingham City Council/JobandTalent - Birmingham, West Midlands

(2022-04)

• Handled check-in and check-out process of library books and materials at circulation desk.
• Promoted library resources to improve community access and engagement.
• Helped customers to successfully use library computers and equipment.
• Monitored visitors at front desk, maintaining secure environment for patrons and other staff.
• Placed books on proper shelves following classification system when returning to circulation.
• Responded to phone, email and social media enquiries within target timeframes.
• Supported librarians by assisting with materials check-in and check-out process.
• Helped users process special requests and set up or change accounts.
• Sorted and replenished books to boost borrowing opportunities.
• Greeted patrons warmly and assisted by locating books and signposting services.
• Adjusted customer accounts with new balances from un-returned books and paid fees.
• Answered multi-line telephone systems to respond to questions, collect messages, and direct callers.
• Educated customers about available library and community services.
• Collected and processed fines on overdue library materia

Gallery Attendant - JobandTalent

(2022-07 - 2022-11)

Trainee Business Support Worker - Birmingham City Council - Birmingham, West Midlands

(2022-01 - 2022-07)

• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Designed rotas to promote productivity.

Lead Generator - Explode Social Media - Birmingham, West Midlands

(2019-11 - 2020-01)

• Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.

Receptionist - Washwood Heath Health & Wellbeing Centre - Birmingham, West Midlands

(2015-12 - 2016-03)

• Kept reception area clean and neat to give visitors a positive impression of the company.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Reduced waiting times through effective time and resource management.
• Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
• Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Delivered front of house duties with warm and professional manner.
• Provided clerical support to company employees, including copying, faxing and file management.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Wrote professional letters, memos and emails for internal and external business communication.
• Offered knowledgeable, friendly support to in-office guests.
• Maintained reception area stock of important forms and brochures.
• Assisted visitors with completing and submitting paperwork.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.

Diploma of Higher Education - Health & Social Care - South and City College Birmingham (2016-07)

BTEC Extended Diploma - Health & Social Care Level 3 - South and City College Birmingham

Functional Skills - Mathematics Entry 3 - South and City College Birmingham

Foundation Degree in Arts - Business - University College Birmingham (2020-09)

GCSEs - Rockwood Academy (2014-08)