Ursula Elliott
Office Manager
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About
Morning & in-day office set up including office/kitchen/meeting room appearance, dishwashers, coffeemachine, stock items Manage office & kitchen/stationery/welfare supplies, equipment (stock control) Access control & locker system management
Experience
Office/Facilities Manager at Flight Centre (2025-07 – Present)
- Morning & in-day office set up including office/kitchen/meeting room appearance, dishwashers, coffeemachine, stock items
- Manage office & kitchen/stationery/welfare supplies, equipment (stock control)
- Access control & locker system management
- Visitor management for company colleagues, clients, contractors
- Main building reception & management liaison
- Courier/Delivery/Post management
- General facilities including repairs and maintenance, compliance and health & safety (eg fire safety)
- Cascade internal information and communication
- Support internal meetings, events, conferences
- Assist with use of AV equipment
- Assist executive team with ad hoc tasks
- Occasional cover for second Head Office in Wimbledon
Office Manager at PLACE Design + Planning Ltd (2017-07 – Present)
- Prepare and manage the annual ISO audits, update policies and procedures as required
- Manage online accounts for Constructionline and CHAS
- Management of Fire and Health & Safety procedures throughout office and building
- Manage annual insurance procedure
- Monitor/order stationery/consumables and equipment
- Organise office equipment maintenance
- Manage incoming and outgoing mail
- Minute Office meetings
- Arrange travel/accommodation when required
- Manage the company website via Squarespace.com
- Liaise with external companies and tenants of building
- Liaise with IT support
- Arrange annual memberships
- Renew software licences
- Arrange annual services for building
- Assist with recruitment, arrange adverts, manage applications, arrange interviews
- Arrange annual appraisals
- Manage and review annual staff holiday forms
- Assist with other company benefits - pension scheme, childcare vouchers scheme
- Produce and update personnel information forms
- Arrange CPDs and training
- Prepare invoices for all clients on a monthly basis
- Liaise with accountants as required
- Prepare monthly bank statement and receipts
- Approving staff expenses
- Administer incoming invoices
- Chase overdue invoices
- Manage Noveos invoicing system
- Produce reports
- Create new project folders
Duty Manager at The Justin James Hotel/Café Lu-Ma/Eveline Day Nursery School (2013-09 – 2017-06)
- Reception duties; check in/out guests; complicated telephone/booking enquires
- Monitor email
- Report any maintenance issues
- Assisting and supporting Management in general duties
- Keep personal files and records up to date
- Prepare necessary documentation for new staff
- Pay invoices, record payments, prepare book keeping file for book keeper
- Liaise with bookkeeper on a monthly basis regarding new starter, rates of pay, start date etc.
- Carry out weekly banking and payment reconciliations
- Update and monitor / introduce new policies / procedures
- Arrange meetings, prepare agendas and take minutes
- Resource and set up staff training
- Monitoring and updating Lu-Ma finances
- Providing PA support to the Maintenance Manager at the Nursery
- Allocate jobs to relevant contractors
- Reconciliation of Barclaycard receipts
- Payment of invoices
- Update all policies, passwords etc for utilities
- Renew contracts for Utilities
- Schedule weekly/monthly inspections and servicing of appliances/buildings
PA to Director of Finance – Maternity Cover at NHS (2012-08 – 2013-04)
- Providing PA support to Chief Executive in absence of PA
- PA support to the Finance Director
- Room Bookings
- Expenses
- Answering/Screening Incoming calls
- Preparation of Papers for Monthly meetings
- Updating Contacts
- Receiving Visitors/Clients
- Action Daily Post
Senior Executive PA (Chief Executive Office) at IBM (2008-06 – 2011-11)
- Providing a confidential and professional service to Chief Executive Office and the Director of Operations & Transformation
- Providing PA support to Chief Executive in absence of PA
- Providing support to all visiting Executives & providing support to Chairman of Europe
- Email and complex diary management
- Management of weekly and quarterly conference calls/meetings
- Extensive travel arrangements
- Room and catering preparation
- Answering/screening incoming calls
- Maintenance of Team Rooms, Distribution Lists & Databases
- Expenses
- Management of Executive room booking system
- Receiving visitors/clients – National and International
- Action daily post
Communications Manager at NHS Sutton & Merton (2007-12 – 2008-06)
Senior PA for Head of Communications and Chief Risk Officer at Aspen RE Insurance (2007-12 – 2008-06)
Executive PA to the Executive Director, External Corporate Affairs at The Diamond Trading Company (2007-12 – 2008-06)
Programme Office PA at Royal Bank of Scotland (2006-09 – 2007-05)
- Providing efficient and effective end to end PA and general management support to the Programme Office, Professional Practice Managers and 270 colleagues
PA to Head of Compliance at Barclays Bank PLC (2006-07 – 2006-08)
PA to Head of Compliance and Financial Crime at Barclays Bank PLC (2005-05 – 2006-01)
Team PA (Core Services) at T-Mobile International (2000-10 – 2005-04)
PA/Senior Secretary at Grosvenor Limited (1995-06 – 2000-10)
Administrative Assistant at The Tintometer Limited (1993-11 – 1995-06)
Education
Certificate of Pre-Vocational Education
Diploma in Secretarial Skills
International Secretarial Course
Higher Diploma in Administrative and Secretarial Procedures with German
Secretarial Language Certificate in German – LCCI
Advanced Secretarial Language Certificate in German – LCCI
Certificate in Applied Psychology
Typing – Stage 1-3 – RSA
Audio Typing - 1 & 2 – RSA
Word Processing – Stage 1-3 – RSA
